Total 9,319 Manager level Customer Service job vacancies

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

We're looking for someone who is determined and can adapt swiftly.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

The salary range is between $3,000 and $6,000.

Requires A level, diploma or degree.

Job Description

• Perform intake assessment and review of day care clients and oversee Multi- Disciplinary Meetings for reviews of clients including Day Rehab clients.
• Supervise daily routines such as meal preparation, serving of meals, preparing clients for activities, conducting of activities, reviews of clients and cleaning duties of care staff.
• Work with centre nurse and care staff to ensure clients specific needs (ADLs) are met and communicated to the team.
• Co-ordinate and plan programmes and services with internal and external stakeholders.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia.
• Take charge of daily operations, and care provisions of clients, supervise and deploy staff to ensure operations of SCC is safe and effective.
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up.
• Work with Centralised Team to ensure accurate billing and charges for clients and follow up on staff related matters.
• Work with Cluster Lead to ensure financial sustainability of the centre.
• Ensure accurate and timely documentation of communications, assessment and processes
• Carry out other responsibilities and duties as assigned from time to time

Requirement

• Min Degree in any field of study from a recognised institution
• Min 4-6 years of relevant operations work experience from a healthcare / eldercare / social services institution
• Prior 2-3 years of working experience in leading a team / holding supervisory or managerial position in the healthcare industry

Interested applicants, please email your updated CV to rachel.lim@recruitexpress.com.sg or WA 97527630 for more information.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company Registration Number: Recruit Express Pte Ltd (99C4599)

• Perm and comfortable to work at Jurong Island
• Must have experience leading a team and is strong in L2 technical user support experience within manufacturing industry
• Proven strong experience in network & server experience with CCNA certification

The IT Manager oversees the specialized support to IT Administrators and contractors within the manufacturing plant, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Manage budget and asset management and lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

Requirements

• Degree in Computer Engineer or equivalent
• Minimum 8 to 10 years experiences within IT industry and minimum 3 years people management experience.
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

Achievers Dream Learning Centre is a fast-growing Chemistry Tuition Centre Specialist with headquarters in Central (Bukit Timah) and North-East (Lorong Chuan) region of Singapore.

We are passionate in what we do, and we want to expand our operations in the East side of Singapore. We believe that culture is the product of empathetic leadership and a shared sense of purpose. Our company is a place where all people feel they belong. We put diversity, autonomy, and support first as we scale.

About the job:

This position is a 2-year contract (convertible to full-time) and requires commitment on one weekend. As an Administrative Associate Lead, you will be in charge of the smooth running of daily operations of the Centre. You’ll also be responsible for managing phone enquiries and walk-in and registrations of new parents and students. The Administrative Associate Lead will report to the Centre Manager and works with the Teaching & Curriculum Team.

On a given day,

• you will advocate for good customer service practices to manage phone enquiries and walk-in professionally
• you will be in charge of customers onboarding and assist parents and students to complete their registration and make them feel welcomed to the Centre
• you will handle enquiries from parents and do the necessary follow up to encourage them to enrol with the centre
• you will deal with payment matters, including collecting payment, preparing invoices with high accuracy, tallying of petty cash and daily closing for the Centre
• you will work closely with teachers and students in ensuring that correct worksheets are being provided during each lesson so that efficient and effective learning can take place
• you will ensure the organization and cleanliness of all classrooms so that students have a welcoming environment for learning
• you will ensure that snacks are stocked up regularly for teachers and students so that they will not go hungry
• you will schedule zoom meetings and prepare meeting minutes for the team

What we expect of you,

We are all different, yet we all use our unique contributions to serve people. The qualified person we seek is a team player with these qualifications:

Must have

• at least 2-5 years of working experience (administrative, customer service, sales related)
• ability to work in a fast-paced environment
• able to work independently and collaborate well in a team
• organized and adhere to deadlines
• keen eye for details
• honesty, integrity and with a growth mindset to learn
• positive learning attitude
• good listening and communication skills
• singaporean (quota criteria)
• fresh diploma graduates can apply

Good to have

• at least 1-2 years of experience working in a tuition centre setting
• fluency in chinese language (due to chinese-speaking parents or students)
• design or social media marketing background
• technical troubleshooting skills
• understanding of chemistry content knowledge
• leadership skills

What are the perks for you,

• full suite of employee onboarding and welcome package
• annual leave, birthday leave, medical leave and hospitalization leave
• company group insurance
• complimentary health check-up
• flexi-benefits reimbursement (for travel, staycations, optical, dental etc)
• team training and career developments
• bonuses (sales, performance, fitness, punctuality bonus etc)
• team bonding activities and individual prizes to be won
• a safe environment to make mistakes and learn without any criticisms or judgement
• a fulfilling work experience bringing immense satisfaction to parents and students
• you will learn a lot regarding administration best practices, operations, how to work with people and how to manage a centre

We need your commitment,

Working Hours: (4 weekdays + 1 weekends) (1 weekday + 1 Weekend OFF)

• Weekdays: 1pm to 9pm
• Weekends: 8.30am to 6.30pm

Kindly ensure that you are 1000% comfortable with the working locations and working hours (commitment on both weekends is a must) before applying for the job.

We look forward to speaking to one of you very soon!

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts.

To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis

· Produce valuable and engaging content for our website and blog that attracts and converts our target groupsS

· Build strategic relationships and partner with key industry players, agencies and vendors

· Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely

· Oversee and approve marketing material, from website banners to hard copy brochures and case studies

· Measure and report on the performance of marketing campaigns, gain insight and assess against goals

· Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

· A Bachelor’s degree in marketing, business or any other relevant field

· Sound understanding of marketing fundamentals and tactics

· Creative thinking and problem-solving ability

· Leadership and project management skills

· Knowledge of digital marketing and social media marketing strategies

· Excellent verbal and non-verbal communication skills

· Proficiency with marketing tools and software

· Proficient in marketing research and statistical analysis

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

Job Responsibilities

• Oversee the data management, HR payment(non-payroll) and claims administration functions in HR Shared Services.
• Serve as the Data Steward for HR system (Employee Central, Onboarding & Claims) in ensuring data accuracy & integrity.
• Serve as the Product Owner for Pfile Digitalization and oversee vendors, payment and Pfile server related matters.
• Accountable for SLA deliverables and achievement of division workplan.
• Lead projects, streamline processes and drive continuous improvement.
• Proactively engage stakeholders on service-related matters.
• Promote the HR Shared Services values in Quality, Efficiency, and Service.

Job Requirements

• Bachelor's degree
• At least 12 years of relevant HR experience (including 5 years or more leadership experience).
• Strong HR system, MS Office, SharePoint knowledge.
• Proficient in project management tools and methodologies.
• Strong analytical and problem solving abilities.
• Demonstrate strong planning and organizing skills and able to handle complex issues independently.
• Excellent communication, interpersonal & stakeholder management skills.
• Exhibit strong people management skills and competent in motivating and developing team(s).

We regret to inform that only shortlisted candidates will be notified.

Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 24414
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

• Attractive salary package + Lodging + Transport + Bonus and other benefits.
• Permanent role and based in western part of Brunei.
• Top-tier subsea IRM [Inspection, Repair, Maintenance] provider

Our client a top-tier subsea IRM provider. Join our client team ensuring asset integrity with cutting-edge technology and a safety-first approach. Explore rewarding career opportunities with our client today.

Job Responsibilities:

The Project Manager reporting to the Managing Director, oversees project delivery, ensuring timely completion within budget, negotiate with clients, interact with internal teams, contractors and vendors. Accord the highest priority to HSE and Quality aspects of the project

Project Management:

• Efficient coordination ensures project success and minimizes risks.
• Ensures project plans and revises as appropriate to meet changing needs and requirements.
• Prepares for Peer reviews, HAZID’s, and Operational Readiness reviews
• Manages day-to-day operational aspects of a project and scope.
• This role is pivotal in ensuring project success, maintaining client relationships, and upholding safety standards, contributing significantly to the company's growth and reputation.

Project Controls:

• Tracks and reports costs and expenses on a monthly basis.
• Budget management and revenue forecasting ensure financial stability.

Client Relationship:

• Client satisfaction and retention are crucial for business growth.
• Manages day-to-day client interaction.

QHSE:

• Ensuring compliance with safety standards and fostering a safety-first culture are paramount.

Qualifications

• Bachelor’s Degree in Engineering mechanical/ civil or equivalent.
• PMP or Professional Engineer certification preferred.
• Minimum of 15 years’ experience in offshore subsea construction/ Underwater contracting/ offshore installation of pipelines and structures and subsea/SURF operations preferred.

Other Information:

To apply please click on the APPLY NOW button or email your resume to search84@searchindex.com.sg with the following details in your resume:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Job Description & Requirements

Our School-Based Student Care Centres provide a caring, conducive and safe environment for children whose parents are unable to look after them during the day because of work commitments. We look forward to grooming the next generation of students via our holistic enrichment programme.

Roles & Responsibilities

• Manage the daily operation of the centre.
• Handle administrative duties – student and staff record, correspondence with clients and stakeholders, collection of fees.
• Oversees the staff’s welfare, Staff duty roster and supervise & guide staff in Classroom Management.
• Conduct Staff meetings to plan programmes for the centre.
• Perform any other duties assigned by the Cluster Head
• Manage the centre daily operations and provide the necessary support and guidance to the SCC coaches.
• To liaise with the SCC Coaches & work closely with Teaching Excellence to provide the necessary support and feedback.
• To motivate and work with the team towards achieving excellence and to meet centre target(s) and key performance indicators.
• Supervise activities to achieve developmental objectives.
• Daily administration - attendance, grade records, health, and safety, etc. Staff rostering & student attendance. SCFA submissions.

Requirements:

• At least 2 year(s) of working experience in the student care/education industry is required, preferably in a supervisory position.
• Strong planning and organization skills
• Effective communications and classroom management skills
• Love working with children.
• Good interpersonal skills
• Proven leadership skills to lead a team of teachers.
• Experience working with students and engaging them.
• Dedicated and committed.

• Be part of a Global Leader in High performance metals and processes.
• Be part of a dynamic team for innovative technologies.

About Our Client

A leading global company specializing in high-performance metals and advanced manufacturing solutions. We serve diverse industries such as power generation, oil and gas, construction, transportation, tooling, chemicals, and more. The company's innovative technologies and commitment to quality make us a trusted partner worldwide.

Job Description

• Acts as primary technical contact for global services, serving internal and external clients.
• Give technical advice of tooling material to clients.
• Provides Seminar to internal stakeholders for product training purpose.
• Conduct product & services meetings to clients for promoting purpose.
• Assist group-mills on new product development and regional R&D activities.

The Successful Applicant

• Bachelor's degree in engineering (Metallurgy/ Material Science/ Material Engineering or related fields)
• At least 2 years of engineering experience or relatable.
• Tools Design/ Mold making knowledge would be an advantage.
• Role requires frequent business travel to China and interact with internal/ external stakeholders.

What's on Offer

The company offers competitive salaries and comprehensive benefits, along with extensive professional development opportunities including training and career advancement. The innovative work environment features state-of-the-art facilities and involvement in cutting-edge R&D projects. Employees benefit from global exposure, flexible work arrangements, and a supportive, inclusive culture that values diversity and work-life balance.

Contact

Timothy Huang (Lic No: R1980928/ EA no: 18S9099)

Quote job ref

JN-052024-6420596

Phone number

+65 6416 9863

Michael Page International Pte Ltd | Registration No. 199804751N

Within a matrix organization, the candidate will transition Technical knowhow into sales opportunities. Drive technical approvals (including OEM), technical support work including intense customer interactions to translate customer requirements into profitable sales opportunities for LAB across the product range. Define promotional story lines for sales team in coordination with Application Technology, Business Development & Regional Sales Account Managers to develop winnable value propositions.

Office Location:

3A International Business Park, #07-12/13 ICON@IBP Tower B

Key areas of responsibilities:

• 50% - Lead technical service projects which includes new product development, complaint resolution, raw material approval, existing product introduction etc.
• 20% - Provide technical product information, updates, and technical training to the Sales teams as well as customers. Active in product development together with Application Technology
• 10% - Collect and analyse market and competitors' data
• 10% - Maintain a wide network with external authorities, research institutes and governmental organization
• 10% - Provide technical expertise to the management team in terms of technical strategic growth perspective within the business

Qualification and Experience Requirements:

• Degree in chemical / science / chemical engineering or any equivalent discipline
• 5-10 years relevant industry experience
• Excellent communication and effective project management skills
• Keep abreast on the technical development and strategic growth in the region

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

We are seeking a dynamic and experienced Center Manager to lead and oversee the day-to-day operations of our enrichment centers. As the Center Manager, you will be responsible for ensuring the centre's success by delivering exceptional service, building strong customer relationships, achieving sales targets, and promoting operational excellence. Your passion for education and dedication to providing the best learning experience for our students will be the driving force behind your success in this role.

Job Responsibilities

• Achieving Sales Targets: You will lead your centre's team to achieve the centre's sales target.
• Delivering Service Excellence: You are responsible for ensuring that our centres operate smoothly according to our SOP, so that the service delivered is of exceptional quality.
• Building Customer Relationships: With your Customer Service team, you take the lead in building and managing strong relationships with our customers, making sure that our valuable customers are taken care of and have their needs met.
• Delivering Operational Excellence: You are accountable for managing the facilities, resources and equipment in your centre. You will also ensure that safety protocols are adhered to.
• Leadership and team management: The center manager leads and fosters a positive work environment. They establish open communication, coach and mentor their team members, resolve conflicts, and promote teamwork. They set clear expectations, conduct performance evaluations, collect feedback, and give due recognition to boost the team's motivation and job satisfaction.

Work Hours

As a Centre Manager, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll have one weekday off and one weekend off each week
• Weekly team meeting weekly to brainstorm and collaborate on enhancing operational efficiency and customer experience.

Job Requirements

• Diploma or degree in any discipline
• Min. 3 years experience in the industry. Management experience preferred.
• Strong sales and customer relationship management skills.
• Excellent communication and interpersonal abilities.
• Demonstrated ability to lead and inspire a team to achieve common goals.
• Able to work independently to resolve problems
• A passion for education and commitment to delivering outstanding service.
• Results-oriented mindset

What we offer:

• Competitive salary package.
• Performance-based incentives.
• Opportunities for professional growth and advancement.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday Celebration
• Team Bonding Activities
• Exclusive staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive staff discounts with various participating merchants

If you have a passion for education and the drive to make a positive impact in students' lives, we invite you to apply for the Centre Manager position. Join us in shaping the future of education and delivering exceptional learning experiences to our students.

Summary of Role

• Provide leadership for all aspects of the division including academic activity, clinical service, operations, and growth
• Work closely with the General Manager to create efficient clinical services that deliver compassionate and evidence-based care for hospitalized patients, building a culture based on teamwork, open communication, excellent clinical care, innovation and accountability
• Oversee the implementation of the international care delivery strategy by focusing on both high quality of service and cost effectiveness

Leadership and Direction

• Communicate the actions needed to implement the function's strategy and business plan within the team
• Explain the relationship to the broader organization's mission, vision and values
• Motivate people to commit to these and to doing extraordinary things to achieve local business goals

Functional Strategy Formation

• Contribute to the formation of the International Care Delivery strategy through specialist expertise and insights provided to the GM, to ensure that the strategy meets business needs

Budgeting

• Manage budget plans for area of responsibility; involves development and delivery

Operations Management

• Manage a significant operational area for the organization
• Collaborate closely with International Care Delivery supporting functions to implement the business plan within the assigned cluster

Human Resources Frameworks and Tools

• Draft Human Resources frameworks and tools for recruitment, performance management, development, career and succession planning, compensation and benefits, diversity, employee on- and offboarding, and retention of talent, within an area of expertise to meet business or institutions needs, enabling attracting, developing, and retaining talent at a sustainable cost
• Ensuring compliance with specified design principles, internal policies, and external legal requirements

Care Quality (Healthcare)

• Hold responsibility for the management and implementation of a significant element of quality change initiatives or continuous operational improvements to support the creation of an environment that assures excellent patient experience, patient safety, and high-quality patient outcomes
• Identify and seek to address system level factors that induce or exacerbate ethical problems or impede their resolution

Organizational Capability Building

• Evaluate the capabilities of staff within the department to identify gaps and prioritize development activities
• Implement the organization's formal development frameworks within the area of responsibility
• Coach and mentor others to support the development of the organization's talent pool

Performance Management

• Manage and report on performance within area of responsibility
• Set appropriate performance objectives for direct reports and hold them accountable for achieving these
• Take appropriate corrective action where necessary to ensure the achievement of annual business objectives

Knowledge Management

• Develop policies and processes, create best practices, set up case studies, and deliver internal knowledge-sharing sessions to capture, and share knowledge on project/ program outcomes and innovative practices in a particular area of expertise to share knowledge among colleagues and to support the practice
• Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business

Patient/Medical Records Management

• Oversee the storage and retrieval systems (Electronic Medical Record system, including IT capability, policies and procedures to meet regulatory requirements) in a part of the institution to meet the needs of the patients and the institution
• Monitor workflow, provide support resources as needed, and assure interoperability between EMR's and business management systems

Quality, Legal & Compliance

• Follow and comply with all relevant FME policies, guidelines, manuals and SOPs in the version as amended from time to time (“FME Policies”)
• Keep yourself updated about the current version of the FME Policies that are relevant for your role and integrate corporate values in daily business
• Ensure and monitor that policies and services of the function are compliant with Compliance Framework

Qualifications

• Over 6-10 years experience in substantial general work together with comprehensive job related experience in own area of expertise to fully competent level
• Over 6-10 years experience in planning, managing and organizing resources within short / medium timescales within the overall policy framework
• Proven track record as a business leader in growth, innovation, turn-around and cost cutting business environments, especially coordinating cross-country and cross-functional teams
• Professional experience in the pharmaceutical industry and/or medical technology is a benefit

Competencies

• Develops Talent: Develops people to meet both their career goals and the organization's goals
• Balances Stakeholders: Anticipates and balances the needs of multiple stakeholders
• Cultivates Innovation: Creates new and better ways for the organization to be successful
• Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions
• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals
• Ensures Accountability: Holds self and others accountable to meet commitments
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals
• Strong planning and organizing abilities using expertise
• Strong verbal skills in communication (negotiation) and writing
• Intense knowledge and appliance of policies and regulations
• Strong managing skills for projects and workflows
• Understand and use modern communication software and systems
• Strong IT user knowledge (MS Office, CRM, SAP, Intranet etc.)
• Strong knowledge of acquiring, processing and protecting data