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Overall employee rating

3.6
Based on 24 reviews
Rating distribution: 0 reviews rated 5 out of 5 stars. 2 reviews rated 4 out of 5 stars. 22 reviews rated 3 out of 5 stars. 4 reviews rated 2 out of 5 stars. 0 reviews rated 1 out of 5 stars.
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4
3
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Detail Ratings
Work life balance
4.0
Career Growth
3.0
Work flexibility
4.0
Job Security
4.0
Pay and benefits
3.0
Leadership
4.0
Company Culture
4.0
Disclaimer: Reviews on Jobstore are independently submitted by users; we do not guarantee the accuracy or truth of any individual submission. Read more
Facility Maintenance Technician
3.4
4 September 2026

Reliable Work with Room for Growth

Working as a Facility Maintenance Technician in the Greater Tauranga Area for Programmed has been a solid experience overall. The company provides essential property services, and while there are areas for improvement, the core work environment and team dynamics are generally positive. The industry demands reliability, and Programmed strives to deliver that for its clients.


Pros

I've found the day-to-day work at Programmed to be engaging and varied, keeping things interesting. The team I work with is fantastic – really supportive and collaborative, which makes tackling complex maintenance tasks much easier. They often provide opportunities to learn new skills related to facility management and property services, which is great for professional development. The company's presence in the Greater Tauranga Area means there's a good amount of steady work.


Cons

While flexibility is decent, sometimes the scheduling can be a bit rigid, especially when urgent call-outs come in, which can impact work-life balance on those specific days. Communication from upper leadership about broader company strategy or changes isn't always clear or timely, which can lead to uncertainty. Pay and benefits are standard for the industry but could be more competitive.


Advice to Management

Continue investing in team support and clearer communication channels. More transparent updates on company direction would be highly beneficial for staff morale and engagement in the property services sector.


Ratings by topic
3.0
Work life balance
4.0
Career Growth
3.0
Work flexibility
4.0
Job Security
3.0
Pay and benefits
3.0
Leadership
4.0
Company Culture

Similar reviews
Operations Coordinator
3.4
26 September 2026
Decent role in facilities services, but management communication could be sharper.
Pros: The job security at Programmed is solid, which is a big plus, especially in the current economic climate. I appreciate the team camaraderie; my colleagues are generally helpful and friendly. There are opportunities to learn the ropes of facilities management and expand your skillset within the scope of your role. The work itself can be quite varied.
Cons: While work-life balance is generally respected, sometimes urgent operational issues can creep into personal time, though this is infrequent. Communication from upper management regarding strategic changes or new initiatives could be more consistent and clearer. It sometimes feels like information doesn't trickle down effectively, leading to minor confusion on the ground.
Advice to Management: Consider implementing more structured communication channels to ensure all teams are consistently informed about company updates and strategic directions. This will help align everyone and reduce day-to-day uncertainties.
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Operations Coordinator
3.6
26 September 2026
Stable operations role with team camaraderie
Pros: The best part was definitely the team I worked with in Carlton. We had a really collaborative spirit and helped each other out, making the daily tasks more enjoyable. For a large services company, the job security felt pretty solid, and I appreciated the consistent work. The company provides essential services, which gives a sense of purpose.
Cons: While the team was great, communication from higher up could sometimes be a bit disjointed, leading to confusion on larger projects. Training for new systems or procedures wasn't always comprehensive, so a lot of learning was on the job, which can be challenging. The pay, while adequate, didn't offer much room for negotiation.
Advice to Management: Focus on streamlining communication channels between different departments and levels. More proactive training on new systems would benefit employees and improve efficiency.
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Facilities Coordinator
3.6
25 September 2026
Steady Facilities Role with Occasional Communication Gaps
Pros: Programmed offers a stable work environment, which is great for job security in the facilities management industry. My colleagues were fantastic, creating a supportive team culture. I appreciated the consistent workload and the opportunity to be involved in diverse projects across different sites in Western Australia. The pay and benefits were competitive for the role.
Cons: While work-life balance was generally good, some projects could lead to longer hours unexpectedly. Internal communication between different branches or departments occasionally felt disjointed, leading to minor delays or confusion on tasks. More streamlined communication channels could really improve efficiency for field staff.
Advice to Management: Consider implementing more integrated communication platforms to ensure seamless information flow across all teams and locations. This would greatly benefit operational efficiency and employee experience.
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