Washington, District of Columbia, United States of America
Company Overviews
Moving America Where it wants to go.
We are not just a railroad; we are a company that moves people. With 21,000 route miles in 46 states, the District of Columbia and three Canadian provinces, Amtrak operates more than 300 trains each day – at speeds up to 150 mph – to more than 500 destinations. We move customers where they want to go by responding to their wants and needs. And by doing so, we connect communities, economies and families that make our nation great.
We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the Unites States. Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high quality experience. Carrying out this mission, and ultimately achieving our vision, hinges on our employees.
The future rides with us.
Amtrak is an equal employment opportunity employer.
Rating Reviews
Rating is calculated based on
24
reviews and is evolving.
Pros: I've really appreciated the camaraderie among the Carman Journeymen here in Baltimore, MD. There's a true team spirit, and everyone's willing to help out, which is huge when you're dealing with rail transportation equipment. It’s a stable job with good job security, which is a major plus these days. The union benefits are also pretty decent. I've learned a lot from the experienced guys, contributing to a good learning environment within the company culture.
Cons: While the company culture is good overall, sometimes the internal processes can feel a bit slow and bureaucratic. Getting approvals for certain things as a Carman Journeyman can take longer than necessary. Also, career growth opportunities for mechanics, while present, aren't always super fast-paced, which can be a bit frustrating if you're looking to climb the ladder quickly. The workload during peak times can also get pretty heavy.
Advice to Management: Streamline some of the internal approval processes to increase efficiency on the ground. Recognizing hard work more visibly would also boost morale across the Carman Journeyman teams.
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Pros: I've really enjoyed the camaraderie with my fellow Station Agents and other staff at the San Diego station. There's a strong sense of teamwork, especially during busy periods. Training provided for the rail industry is thorough, and the job security is a big plus at this public corporation.
Cons: Sometimes, the communication regarding company-wide changes can feel a bit slow or filtered, leading to some uncertainty for frontline staff. Approval processes for minor operational improvements can also be a bit bureaucratic, which can be frustrating for those focused on customer service.
Advice to Management: Continue to foster the strong team environment we have, especially in local stations like San Diego. Improving communication channels, making them more direct and timely for station staff, would help boost morale and efficiency across the transportation network.
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Pros: I really appreciate the supportive team culture among Station Agents in Los Angeles. Everyone helps out, which is great in the fast-paced passenger rail environment. It's a stable job in a key transportation sector, providing good job security. You learn a lot about operations and customer interactions daily. Benefits are solid.
Cons: Sometimes the bureaucratic processes within this large government-owned corporation can slow things down, impacting efficiency. During peak travel seasons, the workload for Station Agents in Los Angeles can get pretty intense, leading to some stress and long hours.
Advice to Management: Continue to invest in training and technology for frontline employees like Station Agents to streamline operations. Improving communication across departments could also help reduce bottlenecks and enhance overall efficiency for passenger rail services.
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What's the technical assessment like for an engineering role at Amtrak?
For the engineering position I interviewed for at Amtrak, the technical assessment involved problem-solving scenarios related to rail infrastructure maintenance and project management, typical for a large transportation company.
Does Amtrak offer hybrid roles for customer service positions in Philadelphia, or is it strictly return to office?
Amtrak is bringing many roles back to the office, but I've seen some customer service openings in Philadelphia that mention hybrid options. It seems to vary by department within the large transportation company.
How does Amtrak handle communication with candidates during the hiring process for roles like conductors in Chicago?
Amtrak's recruiters are pretty good at keeping you updated; I received an email update within a week after my initial interview for a conductor position in Chicago, which was helpful.
What's the feedback culture like for entry-level roles at Amtrak, particularly for conductors in the Northeast Corridor?
I've found that at Amtrak, especially in roles like conductor, feedback is usually direct and focused on safety and efficiency. You get regular check-ins from supervisors, which helps you understand expectations for this large transportation company.
Does Amtrak offer remote jobs in the transportation industry, or is it mostly in-office?
Amtrak does have some remote roles, especially in areas like IT and customer support, though many positions in the transportation sector require on-site presence.
What kind of benefits can I expect as an engineer at Amtrak?
Amtrak offers a comprehensive benefits package for engineers, including medical, dental, and vision insurance, plus a 401k with company match. I found the health coverage particularly strong and the retirement plan very helpful for my long-term financial planning.
What's it like working for Amtrak in terms of career growth?
Amtrak offers a variety of roles, from engineers to customer service, and I've seen many colleagues advance into leadership positions within the company. The training programs really helped me grow my skills in the transportation industry.
CA
