Total 295 Senior Executive level Information Technology job vacancies

About the job

As the Network Engineer at SUSS, you will play a key role in designing, implementing, and maintaining our internal and external network infrastructure. You will be responsible for making sure network connectivity is smooth and reliable for all users, optimising performance, and troubleshooting any issues that may arise.

Key Responsibilities:

• Design and implement new network solutions, including LANs, WANs, and wireless networks.
• Install, configure, and maintain network equipment, such as routers, switches, firewalls, and load balancers.
• Update and patch network devices and systems to stay ahead of evolving security threats.
• Monitor network performance and troubleshoot connectivity issues.
• Analyse network traffic patterns and identify opportunities for optimisation.
• Implement network security protocols and procedures.
• Automate network tasks to improve efficiency.
• Document network configurations and procedures.
• Provide technical support to faculty, staff, and students.
• Assist with disaster recovery planning and testing.
• Stay up to date on the latest network technologies and industry best practices.

Job Requirements:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in network administration.
• Strong understanding of network protocols, technologies, and equipment.
• Experience with configuring and managing Cisco equipment will be an added advantage.
• Experience with network monitoring and troubleshooting tools.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with colleagues and stakeholders.
• Ability to work independently and prioritise multiple tasks in a fast-paced environment.
• Experience with scripting languages (e.g., Python, Bash).
• Experience with virtualised environments and cloud networks.
• Certifications in network administration (e.g., CCNA, Network+, CCNP).
• Knowledge of network security principles and best practices.

Application Process:

Interested applicants are invited to apply directly to our Career Portal. We regret that only shortlisted candidates will be notified.

Job Description & Requirements:

As a Data engineer, you will be a part of a highly qualified team, leading the delivery of modern data platforms using Azure Services and Databricks.

• Designing and delivering software using an agile and iterative approach based on Scrum or Kanban
• Following and contributing to improvement of client's software engineering practices e.g., source code management, test-driven development, automated testing, CI/CD
• Supporting the Lead Data Engineer in technical architecture and design
• Building an understanding of how data is used within client's commercial activity, and using this knowledge when working with Business Analysts or users to identify system requirements
• Analyzing and estimating IT changes giving input on technical opportunities, constraints, and trade-offs
• Creating documentation and presenting to technical and non-technical audiences
• Providing handover to Support teams and providing third line support for short periods after releases
• Owning their own learning so that they remain a technical subject matter expert.

Technical Skills

• Having solid experience in data modeling, data warehousing, SQL Server database design and development (SQL, relational and dimensional modelling) Analytical querying using technologies such as SSAS cubes or columnar data stores, Python.
• ETL tools such as SSIS, Alteryx, Azure Data Factory
• Building data pipelines using code e.g. Pyspark
• Modern cloud-based data architectures and technologies such as Data Lake, Delta Lake, Data Lakehouse e.g. Azure Data Lake Gen 2, Azure Delta Lake Lakehouse architecture using Databricks, Hudi or Iceberg
• NoSQL using CosmosDB, MongoDB, DynamoDB etc.
• Python scripting, including data engineering and machine learning libraries
• Scripting languages such as Powershell, bash, DAX, M-language etc. (Note - We primarily use SQL, Pyspark and Python in our day-to-day work along with some coding around DAX, Bash, Powershell and other scripting languages. )
• Distributed computing mainly around Spark § Big data files formats e.g. Parquet, Avro, ORC etc.
• Big data technologies such as Hadoop, Hive, Map-Reduce, Partition design, performance tuning in Spark etc.
• Reporting and visualisation tools such as SSRS, Tableau, Power BI or Excel

Skills & Competencies

Data engineer, Kanban, scrum, powerBI, python, excel, SQL, tableau, SSIS, reporting, data analytics, azure, cloud

PharmEng Technology has been providing quality services to leading manufacturers of healthcare and pharmaceutical products since 1997. Our specialists hold expertise in Commissioning & Qualification, Validation, Quality Systems, Regulatory Affairs, Engineering, and Training to ensure that our clients can keep on providing the world with their cost-effective and high-standard healthcare products. At PharmEng Technology, we strive to cultivate the best working environment where empowerment, passion and perseverance are nurtured while serving our clients to achieve their unique business goals. We are seeking an experienced Commissioning / Qualification and Verification (CQV) Engineer with solid experience in pharmaceutical engineering, equipment qualification and pharmaceutical solutions in the Life Science industries for a role in Singapore.

Objectives of this Role:

As a CQV Engineer, you will be responsible for the executing of Commissioning and Qualification tasks within a variety of small to large scale projects. You will manage CQV projects individually as well as work within a multi-disciplinary team where you can have great influence and responsibilities. This role requires a full-time commitment with on-site presence at our client's office in Singapore.

You will ensure that the validated status of site facilities, utilities, equipment and processes is established and maintained in accordance with internal procedures, regulatory requirements and industry guidance/standards and provide expertise for the investigation and compliant resolution of non-conformances encountered during (re)qualification/(re)validation activities and site unplanned events.

Your assignments will vary from conceptual or basic design of new laboratories or manufacturing facilities to consultancy and advice on maintenance management and improvement of maintenance planning as well as technical audits. All work undertaken needs to be in accordance with the agreed budget, timescale, quality and performance criteria within the required procedures (health and safety, GMP, local and corporate standards). With your extended experience in CQV engineering and preferably project management you would be considered a great and valuable asset to our company.

The CQV Engineer will develop CQV planning documents to manage CQV projects and generate and execute CQV protocols using Good Documentation Practices (GDPs). He will investigate and resolve protocol exceptions or discrepancies and develop technical reports and CQV summary reports. He also reads and verifies facility and equipment drawings (e.g., P&IDs, ), develops Standard Operating Procedures (SOPs), process workflows, Validation Master Plans, User Requirement Specifications, Turnover Packages, and other regulatory support documentation and performs risk assessments and impact assessments.

Skills and Qualifications:

• Bachelor’s or Master’s degree in Mechanical Engineering, Chemical Engineering, Science or related technical field;

• Solid engineering (5-7 years) experience with specific experience within (bio) pharmaceutical (or related industries) and GMP is desirable; junior with a minimum of 2 years is welcome to apply.

• Proven experience in projects coordination, engineering and CQV for bio process equipment and process support systems.

• Willing to take initiative, being proactive, taking responsibility and ownership;

• Strong communicative and interpersonal skillset;

• Customer-oriented, passionate and able to effectively switch between different assignments;

• Ambitious and enthusiastic relation builder with a quality-driven mindset;

• Proficient in English, both in speaking and in writing.

Why PharmEng Technology?

Our consultants come from different areas of the Pharmaceutical/Biotech/Medical Device industries and have extensive experiences obtained from world-class organizations in North America, Europe, and Asia. At PharmEng Technology, we value everyone’s unique talents and work together to support our clients. We offer continuous career growth, competitive wages, opportunities for travel and a team mentality that sets us apart from our competitors. It is the growth of our staff that continues to grow our company globally.

EEOC Statement

At PharmEng Technology, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. PharmEng Technology is proud to be an equal opportunity workplace.

Job Description

• Full range of order processing duties, including inquiries, quotes, orders, and invoices
• Process technical Orders and requisitions by comparing items requested to master list
• Procure items at the best prices from the best sources and/or utilize existing stock in hand Co-ordinate with warehouse on stock requisitions and prepares orders
• Monitor and co-ordinate deliveries of items between suppliers and forwarder to ensure that all items are delivered to vessels on time
• Prepare essential export documents, such as packing lists and weight/volume calculations.
• Posting of Delivery Orders for billing
• Issuing of Goods Returned Notes for item rejected by customer, Resolves shipment error with suppliers
• To board the vessel in case necessary
• Maintain and expand dealers’ network and build strong customer relationships through excellent customer service
• Perform additional duties as assigned on an ad-hoc basis

Requirements:

• Relevant experience in the ship chandler industry preferred
• Excellent Communication Skills
• Ability to display analytical and problem-solving skills
• Capable of working under continual time constraints
• To work in a fast-paced environment, dynamic & motivated personality, able to work independently

08th May, 2024
My client is a leading developer and manufacturer of innovative high-tech smart devices, and they are currently looking for a Senior Hardware Electronics Engineer to join their R&D hub in Perth. This dynamic role requires hands-on experience in product development and a firm grasp of the product lifecycle.  You'll need excellent knowledge of Altium Designer and experience with analogue and digital design, as well as sound all-round knowledge of hardware design.  You must have working rights in Australia to be eligible for this position.  What You Bring To The Role:

10 years experience in electronic design
Proficiency in PCB design using Altium Designer
Strong understanding of analogue and digital design principles
Proficient in prototyping, fault finding, and testing
Collaborative team player
Current working rights in Australia (citizen, permanent resident, or valid working visa)
Desirable Skills:

... Click here to view more detail / apply for Senior Hardware Electronics Engineer

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Information Technology

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

The Corporate Systems team at FIS is a dedicated group of professionals responsible for analyzing, designing, and implementing business processes to improve efficiency and effectiveness within the organization. They are involved in various meetings and events, such as VITS 2023 and Tech Talks, and discussions about topics like AI, Agile, and Microsoft 365.

What you will be doing

• Research, creates, writes, edits and proofreads more complex technical data for use in documents or sections of documents such as manuals, procedures and specifications to provide clients with information regarding technical areas in a less technical way.

• Performs usability testing with clients on documentation and utilizes feedback to improve documentation and standards.

• Composes or updates material for reports, manuals, briefs, proposals, projects, technical and administrative publications concerned with work methods and procedures and installation, operation and maintenance software and hardware.

• Selects appropriate media and distribution methods.

• Assists in establishing style guidelines and standards for texts and illustrations to meet business needs.

• Reads previous documentation and design notes and uses computer based training, or company technical products to gather and research technical information for use in more complex documentation. May be asked to assist with interviewing programmers, engineers, developers and other technical personnel.

• Organizes material and completes writing assignments according to set standards, e.g., order, clarity, conciseness, style and terminology.

• Maintains records and files of work and revisions, may select photographs, drawings, sketches, diagrams and charts to illustrate material, assist in laying out material for publication and arrange for typing, duplication and distribution of material.

What you bring

• Requires effective planning, scheduling, researching and writing skills

• Should have 7+ years of experience in technical writing for Development team in IT Industry.

•Should be ready to work in 2-11 PM Shift.
• Thorough knowledge of information mapping concepts
• Skill in investigation and analysis, preparing written material and business communication and training
• Proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio), SharePoint
• Skill in evaluating documentation, production and quality control and publishing system operation
• Skill in understanding and focusing on client needs, establishing credibility and building relationships with clients
• Skill in editing writing for punctuation, syntax and grammar
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with employees, clients and public      

• Understanding of data mapping and system integrations                                                                                     

• Ideal candidate will have experience with ServiceNow
 

What we offer you 

• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Information Technology Services ? Enterprise Technology
Join a high performing team with an opportunity to upskill in multiple technological areas at a university ranked in the world?s top 50
Full-time fixed term position through to December 2024
Access to flexible working arrangements including hybrid working options
Based at our vibrant St Lucia campus


About UQ
As part of the UQ community, you?ll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you?ll have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions ... Click here to view more detail / apply for Senior Applications Technical Analyst

Advanced Navigation is one of the world’s most ambitious innovators in AI robotics and navigation technology across land, air, sea and space. While our main headquarters are in Sydney, we have multiple research facilities in Australia and sales offices around the world.

Today, Advanced Navigation is a supplier to some of the world's largest companies and helps automate some of the worlds biggest industries. Hydrus, our revolutionary underwater robot will help restore oceans to a flourishing state. You will find our navigation systems in the autonomous Indy race cars and thousands of Plus AI autonomous trucks. We help farmers adopt autonomous farming equipment and assist in various fields of research. Switching to software, our cloud-based drone management platform helps patrol beaches for emergency rescues and shark tracking. Off-planet, we will deliver a navigation system for the next NASA moon landing. The applications of our technologies are quite limitless - where there is autonomy, you will find Advanced Navigation.

Our subsea engineering team in Perth has grown rapidly over the past 12 months in order to accelerate development of our next-generation autonomous underwater vehicle (AUV) platform. In this role as a Software Engineer you will be responsible for developing and advancing acoustic navigation products and our AUV platform to new capabilities and markets. You will work on cutting-edge in-house acoustics, navigation and robotics technologies to push the industry in new directions.

Role & Responsibilities
1. Working closely with a passionate team of engineers, developing embedded C++ multithreaded applications for embedded Linux on ARM processors
2. Become an expert in developing innovative surface and subsea robotics and navigation solutions
3. Develop computer vision capabilities on our AUV platforms
4. Take ownership and responsibility for a component of a project and manage deadlines and reporting for the component
5. Deliver quality software solutions to agreed schedules and deadlines
6. Be involved in the design process for future products

Qualifications
1. Degree qualified Engineer with specialisation in computer systems, software, mechatronics or similar
2. Be comfortable deep diving into technical topics and learning new skills to solve new problems
3. Possess strategic thinking and strong abilities to distil large amounts of information quickly and accurately
4. Have a collaborative and team-oriented mindset for accomplishing common goals
5. Have a bias-to-action and desire to make things happen
6. Be confident developing disruptive technologies and pushing the boundaries of what is possible
7. Be a passionate, hungry learner that gets excited about professional growth and being challenged by new opportunities

Experience
1. Have 6+ years of engineering experience with complex C/C++ software products
2. Have experience with embedded Linux and video for Linux
3. Have experience with multi-threaded application development
4. Real-time application development
5. Have experience with all stages of the product development cycle, concept development, R&D, design and planning
6. Have experience releasing production quality software
7. Experience with ROS is desirable
8. Experience with Linux Kernel build systems such as Yocto is desirable
9. Experience with subsea products or projects is desirable
10. Experience with Computer Vision is desirable

Skills
1. Excellent written and verbal communication skills
2. Excellent time management, driven to work quickly
3. Strong attention to detail
4. C/C++ proficiency
5. Be comfortable deep diving into technical topics and learning new skills to solve emerging problems
6. Possess strategic thinking and strong abilities to distil large amounts of information quickly and accurately

What are some of the benefits you will have access to?

Our brand new Perth Subsea research facility is world class - along with its free coffee!
With great opportunities for growth and variety, we strive to help each employee carve out the path that’s right for them. As a member of our Perth team you will have access to financial support for further education, training and conferences, paid parental leave, fortnightly team lunches and excellent end of trip facilities (showers/ bike storage etc), perfect for that pre-work beach swim.

Please apply through our portal here: https://jobs.lever.co/advancednavigation/b27f8135-7074-4072-bee3-66b9657c3451/apply

Basic Responsibilities:

Work as team member in multi-disciplinary and dynamic team. Supports the analysis, design, development and implementation of systems and software,as well as the completion of other project work streams and deliverables. Mayalso support project modules or work activities as appropriate and can formulate solutions to defines/specific business or technical issues.

Specific Responsibilities:

Leverage deep understanding of Pega Platform including application debugging tools and features
Optimize application performance by employing performance tuning methods and using system performance techniques and tools
Implement a wide array of functionality from the creation of high quality user experiences to the development of complex case management requirements
Implement solutions that resolve complex interactions of business rules
Leverage deep knowledge of class structure design to create reusable application functions and features
Implement challenging reporting and system integration requirements
Apply Pega application design concepts, case design principles, and best practices on projects
Analyse requirements, develop application designs, and construct the components of a Pega multi-process applications


Qualifications:

Required:

Degree in Computer Science
Pega Senior Systems Architect Certification
Graduates from Australian Universities with no working experience can be considered.


Desirable:

4+ years of experience as a Certified Senior Systems Architect creating complex designs, developing reusable functions, successful user interfaces, and complex reporting and integration solutions for Pega multi-process applications
Strong Design Skills
Deep knowledge of Pega application design concepts, case design principles, and development best practices
Track record of successful Pega application implementations that meet user needs
Strong Understanding of System Architecture and Administration concepts
Strong design and implementation skills in an Agile development environment

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best practices, ML and AI capabilities. The team passionately delivers intelligent end-to-end solutions and plays a key role in Epsilon’s success story

Candidate will be a member of the Product Development Team responsible for developing, managing, and implementing multi-cloud Infrastructure as Code framework (IaC) for the product engineering group predominantly using AWS, Azure and Terraform.

Why we are looking for you

• You have experience in Cloud Engineering and use Terraform to develop Infrastructure as code.
• You have a strong hands-on experience in AWS & Azure.
• You enjoy new challenges and are solution oriented.
• You have a flair in writing scripts in Bash & Python.

What you will enjoy in this role

• As part of the Epsilon Product Engineering team, the pace of the work matches the fast-evolving demands of Fortune 500 clients across the globe
• As part of an innovative team that’s not afraid to take risks, your ideas will come to life in digital marketing products that support more than 50% automotive dealers in the US
• The open and transparent environment that values innovation and efficiency.
• Opportunity to explore various AWS & Azure services at depth and enrich your experience on these fast-growing Cloud Services.

What you will do

• Design and Develop Product Cloud Features.
• Evaluate services of AWS & Azure and use Terraform to develop modules.
• Improve and optimize deployment challenges and help in delivering reliable solution.
• Interact with technical leads and architects to discover solutions that help solve challenges faced by Product Engineering teams.
• Be part of an enriching team and solve real Production engineering challenges.
• Improve your knowledge in the areas of DevOps & Cloud Engineering by using enterprise tools and contributing to projects success.

We’re seeking an experienced Senior Software Development Engineer to contribute to our innovative and technically focused cannabis ecosystem. We facilitate efficient patient access to life-changing medication, setting new standards in cannabis care.

What you will get to do:

• Play a pivotal role in implementing software components, replatforming work, and global expansion.
• Balanced exposure: engaging with both legacy systems and fresh Greenfield projects
• Thrive on solving complex technical challenges across multiple fields, and troubleshooting software defects
• Work closely with delivery managers, designers, and fellow engineers to bring projects to fruition.
• Maintain comprehensive documentation for code, architecture, and project-related information.
• Influence the process, tools, and systems - your justified suggestions drive implementation
• Actively seek opportunities for professional growth and learning new skills to enhance software development prowess

As a Marketing Executive, you will play a pivotal role in elevating our brand presence and fostering engagement across various communication channels.

Key Responsibilities:

1) Communications

• Lead the development of a comprehensive content strategy aligned with organizational objectives
• Collaborate cross-functionally to produce compelling content for social media platforms, PR articles, and other marketing collateral

2) Implementing Marketing Plan

• Take lead for the execution of O2O marketing activities for Vietnam (conferences, product launch events, roadshows, seminars, workshops, exhibitions, etc.). Support the marketing activities of APAC regions
• Be a key contact to work with stakeholders and agencies to ensure timely project delivery
• Provide creative direction and support in designing visual assets, including graphics, infographics, and presentations, to complement marketing initiatives
• Uphold brand guidelines and standards to maintain consistency and enhance brand recognition

3) Digital Marketing

• Oversee the management and optimization of all social media channels, including Facebook, LinkedIn, and relevant groups/communities
• Drive the development and execution of social media campaigns to enhance brand visibility, engagement, and audience growth

4) Analytics and Performance Optimization:

• Utilize analytics tools to track, measure, and analyze marketing metrics and campaign performance
• Generate actionable insights and recommendations to optimize marketing strategies and drive continuous improvement

5) Other tasks

• Suppliers management (Contract, payment,…)
• Other tasks assigned by manager

Senior Application Developer | Work from home with occasional travel to our Basingstoke office | Full Time | £70,000 to £80,000 per annum, dependent on experience

Are you passionate about leveraging cutting-edge Microsoft technologies to drive innovation and deliver transformative solutions?

Our client, a distinguished Microsoft Solutions Partner, is seeking a dynamic Senior Application Developer to join their team.

Our client specialise in providing transformative services focused on Microsoft Cloud solutions, including Office 365, Business Apps, Mobile Device Management, Operations Management, and Azure. They are dedicated to enacting change, achieving outcomes, and building enduring relationships with their clients.

Are you the right person for the job?

• Bachelor's degree in Computer Science, Engineering, or related field
• Minimum 10 years of development experience with HTML, CSS, JavaScript, ReactJS, Python, Power Platform, and SQL Server
• Proficiency with RESTful APIs, databases, cloud services, and security
• Experience with agile development methodologies and tools (Scrum, Jira, Git, etc.)
• Experience with Azure Platform Services, such as App Service, Logic Apps, Functions, Storage, etc.
• Experience with database administration, such as backup, restore, security, performance tuning, etc.
• Strong architecture skills including design patterns, microservices, and API management
• Microsoft certification in Power Platform, Azure, or related technologies is a plus

What will your role look like?

As a Senior Application Developer, you will be an integral part of the Professional Services team, collaborating closely with IT, Innovation, and Project Management colleagues. Your primary responsibility will be architecting, designing, developing, testing, and deploying custom applications and workflows using a range of Microsoft technologies such as ReactJS, Python, Power Platform, and Azure SQL.

Key Responsibilities:

• Translate business requirements into technical designs, ensuring compliance with data governance policies
• Develop web-based portals, workflows, business logic, data manipulation, and reporting solutions
• Collaborate with cross-functional teams to deliver cutting-edge technology solutions
• Stay updated with the latest Microsoft technologies and industry best practices

What can you expect in return?

• Annual Leave Allocation: 25 Days
• Employer Pension Contribution: 5%
• Remote working with occasional travel to the office in Basingstoke

Join our client in their mission to deliver bespoke, efficient, and valuable technology solutions to our clients' needs. If you are a self-motivated individual with a passion for innovation and a drive for excellence, click APPLY now!

Your data will be handled in line with GDPR.

Our client is an equal opportunity employer and welcomes applications from all qualified individuals.

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

The Role

This is a great opportunity for an experienced Senior Application Support Engineer to work as part of the Digital Prisons Service Live Support Team, responsible for supporting users of our portfolio of Digital Services alongside our growing Digital Prisons product teams. The role is pivotal in continuing to provide a high quality service to our colleagues across HMPPS, and forms a key part of Digital Prison’s delivery practice.

Digital Prison Service exists to create the tools that support the Prison Service so that they can provide decent, safe and productive places to live and work, and support prisons to protect the public and reduce reoffending by rehabilitating the people in our care through education and employment. Our Live Services mission is to ensure that the Digital Prison’s underpinning technology and services operate for those accessing our digital services throughout the HMPPS estate.

This role aligns against the Senior application operations engineer from the Government Digital and Data Framework.

Key Responsibilities:

The Live Service Support team is responsible for the overall support and reliability of Digital Prisons Services.

This will include being able to:

• Provide expert-level support for our cloud-based digital products and legacy systems, including troubleshooting technical issues, analysing logs, code, and diagnosing root causes of incidents.
• Monitor and analyse performance metrics of cloud-based applications, identifying opportunities for optimization and working with the Site Reliability Engineering team to implement enhancements to improve scalability, reliability, and responsiveness.
• Implement proactive monitoring and maintenance strategies to detect and prevent potential issues before they impact users, ensuring high availability and reliability of digital products.
• Work closely with development teams, site reliability engineers, and third-party vendors to facilitate seamless deployment, integration, and maintenance of cloud-based services.
• Ensure incidents are being processed in accordance with agreed service level agreements
• Prioritise multiple high priority issues at any given time without sacrificing SLA commitments.
• Collaborate on major incident resolutions
• Collaborate with internal teams to escalate and address critical issues promptly.
• Confident in technical understanding of our end to end services
• Create and maintain documentation related to application support processes, known issues, and resolutions
• Identify opportunities for process improvements and efficiency gains in management of services
• Provide “Out Of Hours” Major Incident support.
The out of hours period is defined as weekday evenings from 18.00 through to 08.00 the next day, and 24/7 across weekends and bank holidays.
• As the team grows you will be required to line manage a number of application support engineers.