Total 131 job vacancies by Thomson Medical Pte. Ltd.

The Senior Staff Nurse is primarily responsible for the general care of all patients in the unit. Ensure maintenance of nursing care standards and conformance to quality systems and procedures of the hospital.

Requirements:

• Degree/Diploma in Nursing
• Registered with Singapore Nursing Board
• Keen in setting such as Paediatric, Medical & Surgical, O&G, Post-Natal, NICU, etc
• At least 5 years’ experience in specialty disciplines such as Delivery Suite, Operating Theatre, NICU
• Must be bilingual and PC-literate
• Able to work shift hours (3 rotating shifts)
• Ability to commence work immediately is an added advantage

The Staff Nurse is primarily responsible for the general care of all patients in the unit. Ensure maintenance of nursing care standards and conformance to quality systems and procedures of the hospital.

Requirements:

• Degree/Diploma in Nursing
• Registered with Singapore Nursing Board
• Keen in setting such as Paediatric, Medical & Surgical, O&G, Post-Natal, NICU, etc
• At least 2 years’ experience in specialty disciplines such as Delivery Suite, Operating Theatre, NICU
• Must be bilingual and PC-literate
• Able to work shift hours (3 rotating shifts)
• Ability to commence work immediately is an added advantage

The Nurse Manager is responsible for the smooth and effective operations of her department and to ensure that the department works in alignment with the goal set by the hospital. She is also responsible in ensuring that the department attains the high standard of nursing care and conforms to the quality systems and procedures of the hospital.

JOB SPECIFICATIONS

• Registered with Singapore Nursing Board
• Degree/Diploma in Nursing
• Post basic/Advance Diploma in Nursing
• Post graduation in Management/Leadership
• At least 10 years of clinical experience with 3 to 5 years in Managerial role (Performance Management, Manpower Rostering, Budgeting, Staff Grievances/Disciplinary Issues
• Candidate with proven experience in managing Multidisciplinary Department would be an advantage
• Able to commit 2 rotating shifts

Key duties

• Reviews patients periodically to assess their progress and to ensure that high quality care has been provided and to ascertain patients’ needs for additional care / services
• Provides supervisory consultation and support to her staff
• Attends meeting and participates in committees as assigned
• Audits staff regularly to keep track of key performance indicators (KPIs) of the department and ensure conformity. To help with review KPIs periodically and if necessary to set new KPIs to improve nursing standards.
• Assist in managing the ward roster ensuring that there is an adequate staff on duty at all times.
• Takes corrective and preventive actions where necessary to eliminate or minimize the cause of existing or potential critical quality problems identified.
• Audits patients’ case notes and nursing documentation to ensure that records are up to date and in line with the legal requirements for documentation.
• Implements and monitors infection control practices and procedures and ensures that the staff understands and follows these policies and procedures strictly.

Requirements:

• Degree in Nursing with at least 6 years of experience in clinical and supervisory role
• Proven experience in managing multi-disciplinary ward
• Ability to commence work immediately is an added advantage
• Must be registered with Singapore Nursing Board

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays
• 4-days work week (Total working hours is 44 hours in a week)
• Working hours 7:30am to 8:00pm
• Medical Fexible Benefit/Annual Leave/Birthday Leave/AWS/Variable Bonus

Responsible for financial and management reporting including analysis of company's performance, using data to analyse and drive growth with the goal of improving efficiencies and profitability.

Prepare and manage budget, forecast, resource requirements and projects evaluation. Present detailed analysis of business issues and recommended solutions to management.

Drive business processes improvement and assess to strengthen internal controls and processes.

RESPONSIBILITIES

· Prepare and report month end and annual closing financial activities.

· Consolidation of monthly group accounts.

· Ensure the timely distribution of monthly financial package to HQ.

· Review financial performance against historical results, budgets and forecasts, and perform variance analysis. Highlight financial upsides/risks, identify issues/concerns for management's follow up and action.

· Ensure timely and accurate monthly operational statistics are captured, including tracking of the statistics versus budget set.

· Prepare monthly segment reporting files (including support costs breakdown files), and presentation slides of monthly financial results, including analysis of fluctuation, for reporting to management.

· Work closely with finance team to ensure the integrity of the financial data generated to stakeholders.

· Analyse the trends of Key Performance Indicators, especially relating to financial metrics such as sales, expenditures, margins, working capital etc. Monitor KPls and identify the cause of any unexpected variances.

· Interact with HQ and business units on the forecast, actuals, budget and business metrics.

· Prepare the annual financial statements for the group, including group audit schedules.

· Liaise with the external auditors and internal auditors.

· Prepare annual group budgeting files for annual budgeting/strategic planning exercise.

· Prepare financial projections and operating forecast in supporting the management team and the Heads of Department with data-driven analysis to make informed decisions.

· Develop financial models and analyse them to support strategic initiatives.

· Assess the effectiveness of reporting processes and make continual improvements.

· Explore use of business intelligence tool/data analytics tools and dashboard reports to drive efficiency and analysis over revenue and cost processes.

· Participate in system implementation and upgrades, including redesign of workflows and processes based on best practices.

· Support automation and digital initiatives to assist in the objective of maximizing profit and improve productivity.

· Undertake any other duties and projects as assigned.

REQUIREMENTS

· A recognized professional Finance / Accountancy qualification (recognized degree in Finance or Accountancy / ACCA preferred)

· Minimum of 5 years of relevant working experience (Experience in consolidation of accounts and full set of accounts preferred)

· Proficient in Microsoft Excel, Word, PowerPoint

· Proficient in Accounting System (preferably SAGE 300) (Proficient in using business analytics software preferred)

Job Responsibilities

• Oversees all bookings to ensure that they are handled efficiently
• Provides feedback to supervisors about the products and services supplied by vendors to assist in vendor evaluations
• Attending to Customer’s complaints and carry out corrective or preventive actions together with the supervisors
• Perform procedures/treatments and nursing care for outpatients and staff
• Attends to ambulance call and goes out to fetch the patient when required
• Ensures that stocks are replaced daily by pharmacy.
• Admits patients and carries out all investigations as ordered by doctor
• Co-ordinates with the nursing and para-medical departments in providing for the patients’ needs
• Compiles screening reports
• Be cross-deployed to other outpatient clinics and cover duties of clinic staff during their absence

Job Requirements

• State Registered Nurse with the Singapore Nursing Board
• Minimum qualification of Diploma in Health Sciences (Nursing) or equivalent from a recognized institution
• At least 3 years’ of related working experience in patient care in hospital or clinic setting
• Able to work on 3 rotating shifts or permanent night shift including Public Holidays and weekends (depending on roster)

Primary Duties

• Assist in the maintenance of mechanical, electrical installations and equipment.
• Carry out routine inspection and servicing of the hospital's mechanical and electrical installations, building and associated facilities, air conditioning units, plumbing and sanitary systems and equipment.
• Undertake and assist the Project Department on renovation work when necessary.
• To assist the maintenance engineer in the management and maintenance of the hospital building
• To assist the maintenance engineer to plan, coordinate and oversee ad hoc maintenance work, whether carried out by in-house or by external contractors.

Requirements

• At least a NITEC or Higher NITEC in Air-conditioning / Electrical / Mechanical / Mechantronics / Building Services with minimum 2 to 3 years of experience, preferably in a hospital environment
• Strong knowledge in mechanical, electrical, air - conditioning or building services
• Good with computer skills
• Able to work rotating shifts/night, 5 days work week
• 7am - 4:30pm/ 1:30pm-11pm/ 11am -8pm/ 10pm-7:30am
• Total working hours per week is 42hours

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays
• 4-days work week (Total working hours is 44 hours in a week)
• Working hours 7:30am to 8:00pm
• Medical Fexible Benefit/Annual Leave/Birthday Leave/AWS/Variable Bonus

Responsibility

Responsible to handle all inbound and outbound calls.

Job Description

• To deliver one-stop customer service via phone in a consistent and professional manner by embracing our core values
• Logging of service requests, complaints and enquiries
• Ensure follow up and fulfill promises made to our customers
• Ensure all referrals are keyed in a timely manner and monitor for closures

Job Requirement

• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• 6 days work week including weekends and Public Holidays
• Working hours:

Shift 1 : 07:00am to 14:30pm ; or

Shift 2: 14:00 am to 21:30pm

Job Description:

The Guest Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Manager, Hospitality and Senior Manager, Guest Services.

Responsibilities:

Handle walk-in and telephone enquiries at the information counter or in the lobby, provide information on general directions for clinics, wards and facilities in the hospital, booking of hospital tour, price list for hospital stay, etc.

• Handle complains/feedbacks professionally if any.
• Conduct maternity/hospital tours to introduce potential patients
• Process walk-in membership application.
• Reply Guest Services and Membership emails enquires on a timely manner.
• Accompany patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge, Bellhop and Guest Services Associates when they are on meal breaks, sick leave, annual leave etc when required.
• Perform any other duties that may be assigned from time to time.

Requirements:

• GCE “N”, “O” Level or Diploma
• At least 2 years’ experience in healthcare or hospitality industries
• Proficient in Microsoft Excel and Word
• Works precisely and accurately with details and factual information.
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Independent, self-motivated, and results-driven.
• Good Team Player.
• 5 days work week/Saturday is a working day
• Off on 1 of the weekday and rest day on Sunday
• Mon to Fri 8:00am to 5:30pm / 8:00am to 5:00pm

RESPONSIBILITIES:

• Prepare all dental equipment
• Assist dentist in dental treatment
• Handle general sterilization procedure to ensure safe usage of dental equipment
• Obtain patients' medical history and record the information for dentist's reference
• Prepare and update dental patient records
• Assist with Patient Service duties as necessary
• Ensure all patient issues are attended to
• Any other ad-hoc duties as assigned

REQUIREMENTS:

• At least GCE N Level
• Preferably with at least 2 years relevant experience in dental clinic setting
• Good communication skills
• Able to multi task
• Able and willing to work on 5.5-day work week

We are seeking a dynamic and motivated individual to be responsible for driving business growth, including sourcing new partnerships, relationship building with current and prospective partners and working on partner collaborations. This role will report to the team lead of Thomson Product Team to identify opportunities to grow the partner management portfolio and ensure that the partner performance meets company standards.

As part of partner management, this role will also support end-to-end offline and ecommerce operations, marketing campaigns and events to drive sales growth and performance for the partners.

Responsibilities

Vendor Management & Marketing Campaigns Activities

· Support the team to drive business growth for PCC Products.

· Stay informed about market and consumer trends, identify and onboard new partners that are aligned with company needs and goals.

· Negotiate partnership agreements to secure favorable terms and conditions.

· Foster strong relationships with partners through regular communication and performance evaluations.

· Monitor partner performance and address any issues or concerns in a timely manner.

· Be in tune with industry trends and best practices in partner management and procurement.

· Ensure compliance with company policies, procedures, and regulations related to partner management.

· Assist to prepare sales reports and presentations as required.

· Co-manage website content, including updating product information and promotions.

· Collaborate with creative agencies or designers to create websites and promotional banners.

· Create joint partnerships with brands to foster exclusive collaborations to strengthen branding and drive sales.

· Assist in marketing promotional campaigns to drive brand visibility, customer engagement and sales growth for PCC Products and partners.

· Participate and assist in Thomson Medical public events.

Thomson Confinement Food Sales and Support

· Attend to online and offline enquiries.

· Actively market and sell Confinement Food to walk in customers and Hospital Tour visitors.

· Support the team in sales, activation, feedback, logistics support where required.

Others

· To assist in departmental administration matters.

· Any other initiatives, new business or tasks as assigned by the reporting Manager and/or HOD.

Requirements

· Degree in Business, Merchandising or Marketing.

· 2-3 years of relevant working experience, preferably in Ecommerce, Marketing and Promotions.

· Experienced in partnership management, business development, or a related role.

· Strong business acumen, dynamic and results-driven.

· Good at follow-through, execution and detail-oriented.

· Exceptional negotiation skills.

· Excel and PowerPoint skills required.

· High level of initiative.

· Fresh graduates are welcome.

Primary Duties

• Assist in the maintenance of mechanical, electrical installations and equipment.
• Carry out routine inspection and servicing of the hospital's mechanical and electrical installations, building and associated facilities, air conditioning units, plumbing and sanitary systems and equipment.
• Undertake and assist the Project Department on renovation work when necessary.
• To assist the maintenance engineer in the management and maintenance of the hospital building
• To assist the maintenance engineer to plan, coordinate and oversee ad hoc maintenance work, whether carried out by in-house or by external contractors.

Requirements

• At least a NITEC or Higher NITEC in Air-conditioning / Electrical / Mechanical / Mechantronics / Building Services with minimum 2 to 3 years of experience, preferably in a hospital environment
• Strong knowledge in mechanical, electrical, air - conditioning or building services
• Good with computer skills
• Able to work rotating shifts/night, 5 days work week
• 7am - 4:30pm/ 1:30pm-11pm/ 11am -8pm/ 10pm-7:30am
• Total working hours per week is 42hours

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.