Total 40 job vacancies by Sheraton Towers Singapore Hotel

Responsible for supporting the EAM of Sales & Marketing (DOSM) in all sales functions to achieve department goals and objectives.

RESPONSIBILITIES:

· Ensure all reports are secured in time for prompt circulation, submission and filing.

· Ensure proper filing of sales files, collaterals and documents.

· Ensure proper care and maintenance of all sales equipment.

· Maintain proper inventory of sales supplies and stocks.

· Ensure proper update and maintenance of all sales templates and reports.

· Roster and record schedules for annual leave, Saturday duties, TEP duty, HOD sessions, performance reviews, sales meetings, and other meetings and activities.

· Assist the EAM, S&M in preparing and posting monthly production reports for Sales, Catering and Reservations Departments and in implementing the sales incentive scheme.

· Assist the EAM, S&M in follow up of sales leads and closure of contracts and rooming lists.

· Assist the EAM, S&M in maintaining database to ensure all information is accurate and updated.

· Assist the EAM, S&M to reply to client telephone and email enquiries promptly while they are out of office.

· Prepare and send proposals, contracts, and other reports and submissions as required by the EAM, S&M.

· Prepare welcome cards, invite cards, amenity forms, requisition forms and other forms as scheduled and/or required by the EAM, S&M.

· Actively participate in client activities like site inspections, entertainments and client events to build rapport with key contacts.

· Assist the EAM, S&M in planning and execution of client events and activities.

· Assist the EAM, S&M to liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

· Assist the EAM, S&M with travel arrangement plans and related activities.

· Develop and maintain a good working relationship with associates of all Marriott Global Sales Offices and properties.

· Attend and take then circulate minutes of meetings and participate in projects and events as required.

Create, amend or cancel room reservations for guests, including group arrivals.

· Pre-assign rooms and monitor on departures.

· Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

· Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

· Assign the requested room type and perform room move according to guest requests.

· Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

· Obtain guest particulars and update them, including guest preferences, in guest history.

· Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

· Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

· Post room charges for early check-in, late departures or for discrepancies in room rates.

· Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

· Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

· Perform cashier closure and any other cashiering duties.

· Perform pre-night audit functions.

· Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

· Provide information on Marriott Bonvoy programme.

· Enrol guests to the Marriott Bonvoy programme of the hotel.

· Assist guests with the preparation and updating of room keys.

· Extend warm welcome and provide directions and information to guests while at the lobby.

Ensure that the restaurant operate efficiently and profitably, achieving targets set by the company.

KEY RESPONSIBILITIES:

· Responsible for business performance of the restaurant in achieving budget and maintaining operating costs.

· Analyse and review menu with Li Bai Executive Chef regularly for popular and unpopular items and make appropriate recommendations for new listing, keeping abreast of market trends.

· Assist to organise marketing activities, such as promotional events and discount schemes.

· Create and execute plans for department sales, profit and staff development.

· Coordinate entire operation of the restaurant during scheduled shifts.

· Deal and resolve customer complaints tactfully and update the F&B Management accordingly.

· Check on guest’s satisfaction and solicit for feedback, and maintain database of guests on their dining preferences.

· Implement effective systems to prevent breakages and damage of operating equipments.

· Ensure that the outlet is adequately equipped with operating equipments and restaurant accessories to support the operations.

· Maintain high standards of quality control, hygiene, and health and safety.

· Any other duties assigned by Director of F&B.

• Handle guest enquiries/complaints/compliments at Guest Experience (GXP) Centre.

• Ensure all calls are answered within stipulated time.

• Ensure all chat responses (verbal and online) are in accordance to the KPI set by Marriott International.

• Ensure all cases in GXP are closed in accordance to Brand standards.

• Ensure all requests are logged in GXP and follow-up accordingly.

• Ensure all room ready notifications meet the KPIs set by Marriott International.

• Ensure Mobile Key compliance and door validation testing are in compliance with Brand standards.

• Daily scheduling of Room Attendants (RA) and Runner’s assignment.

• Supervise, train and check the overall work of RA and public area cleaners

• Inspect guestrooms and public areas to ensure compliance with cleanliness, maintenance and setup standards as well as to verify status.

• Follow up on the work performance and assignments of RA.

• Inspect rooms daily, including checkout, vacant, make up, long stay and Vacant Pickup.

• Inspect VIP rooms prior to guest’s arrival.

• Report maintenance deficiencies that require immediate attention and follow up on their status.

• Handle all guest requests items that come through the Job codes and walkie.

• Ensure that Policy of breaking “Privacy “ is handled seamlessly.

• Maintain Housekeeping supplies at par levels.

• Assist the Executive Housekeeper with Housekeeping stock-take.

• Organise linen stock-takes and collate information.

• Check cleaning standards in rooms are up to Quality Standards.

• Ensure safety of keys and communication devices are accountable for at end of shift.

• Conduct formal performance appraisals of all staff in Housekeeping department.

• Counsel and discipline subordinates in matters relating to misconduct, decided on appropriate disciplinary action.

• Ensure compliance with legislated heath and safety requirements within the workplace.

• Comply with all Corporate and Hotel Standards and Procedures.

• Take ownership and handles guests’ complaints pertaining to guest’s comfort and housekeeping duties.

Job Description

Responsible for all operational aspects of the hotel including proper discipline in all departments to ensure all our guests are getting the best service at all times.

KEY RESPONSIBILITIES:

• Be aware at all times as to the condition of the house, particularly relating to the number of rooms available and occupied and ensure this information is current and accurate.

• Observing and directing personnel when necessary on the following:

- Allocating and processing of guest rooms

- Meeting and escorting VIP guests

- Giving general information, assistance to guests

• Monitoring of D/M Log Books for special requests, instructions and information recorded and action taken or to be taken.

• Conduct Room Inspections with particular emphasis on cleanliness and standard set up.

• Carry out site inspection of other hotel areas regularly.

• Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.

• Effectively handle all guest complaints with tact and diplomacy.

• Manage and maximize occupancy, revenue and average rate while maintaining high service standards via the upselling programs within the department.

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures.

• Ensure compliance with legislated health and safety requirements within the workplace and be familiar with the emergency procedures on fire prevention, fire drill, guest accidents, associate accidents, bomb threat suspicious parcel, procedures on serious crime occurrence, death of a guest, stalled elevators, power failure and any other emergencies.

To be responsible for the training, quality and development needs of the Hotel.

KEY RESPONSIBILITIES:

• Ensure that all new employees attend the Hotel Orientation program

• Conduct training needs analysis of the hotel and departments.

• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.

• Design, produce and implement training programs to meet specific department/hotel needs.

• Establish a training library of books, videos, journals and resources to assist trainer and staff development.

• Prepare and administer the training calendar on a regular basis.

• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach-led.

• Conduct audit based on Marriott Brand Standards.

• Facilitate management training programs.

• Source and obtain specialist assistance to conduct training when needed.

• Monitor all training activities conducted on and off site.

• Liaise with educational institutions conducting hospitality training courses.

• Maintain an up to date record of suppliers of training resources.

• Administer the training budget and purchase training materials as required.

• Ensure that all associates comply with the Marriotts Brand standards.

• Ensure compliance with legislated health and safety requirements within the workplace.

• Manage the administration of trainees and apprentices on the property.

• Organise employees welfare activities.

• Take telephone inquiries regarding employment prospect and give appropriate advice.

• Conduct processing of correspondence and other documents for the HR Department.

• Assemble new employee files including all necessary forms and information.

• Assist with staff queries regarding name badges, letters of introduction etc.

• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.

Responsible for supporting the EAM, Sales & Marketing / Director of Catering in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives

KEY RESPONSIBILITIES:

• Assist in the development of clientele based on existing accounts.

• Solicit for new accounts from existing or/ and new market segments to enlarge business opportunities

• Establish a regular call pattern for meeting with principles of target markets.

• Follow up on business leads to maintain a good business conversion rate

• Negotiate on good rates with customers so as to maintain a high average check

• Keep good relations with customers for repeat business

• Maintain regular contact with the Marriott Global Sales Offices and where appropriate submit sales leads within the Marriott network.

• Forecast, analyse and report Sales and Profit results.

• Participate in preparation and planning of the Annual Operating Plan, Departmental Objectives and other costs related to the Annual Budget.

• Meet and exceed monthly, quarterly and annual sales budget

• Provide administrative support to Director of Catering in the absence of Sales Agent

• Participation in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.

• Participate in networking events within the hotel, the industry and customer organisations as necessary.

• Develop and promote festive and seasonal events

• Prepare weekly, monthly, quarterly and annual reports as required.

• Provide proper documentation for clear administration

• Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

• Actively source new account and develop existing accounts that will meet the yield objective of the hotel from these market segments.

• Assist the Director of Catering in developing strategic sales plans, detailing sales distribution plans, trade shows and other promotional opportunities in order to meet the hotels overall strategic plan.

• Establish an understanding for Marriott policy and procedures. Develop and maintain a good working with all GSO’s and actively sources Team Hot leads for other Marriott properties.

• Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Catering.

• Maintain regular contact with key contacts in the appropriate market segments including site inspections and sales calls.

Responsible for supporting the EAM, Sales & Marketing / Director of Sales in securing and maximising all sales opportunities from determined market segments to achieve department goals and objectives

KEY RESPONSIBILITIES:

• Establish a regular call pattern for meeting with principals of target markets.

• Forecast, analyse and report individual sales results.

• Participate in developing/reviewing rate structures and conditions applicable to various marketing segments, based on market feedback and conditions.

• Prepare weekly, monthly, quarterly and annual reports as required.

• Liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

• Actively source new accounts and develop existing accounts that will meet the yield objective of the hotel from these market segments.

• Assist the Director of Sales in developing and implementing strategic sales plans, applicable to market segments under their responsibilities.

• Develop and maintain a good working relationship with all Marriott International Sales Offices and leverage on networking with staff and clients from other Starwood properties and submit sales leads within the Marriott network.

• Effectively measure and report on a timely basis, sales results with updated strategies and competitor information to the Director of Sales

• Maintain regular contact including site inspections and sales calls with key contacts in the appropriate market segments.

Provide support to Manager and Assistant Manager in coordinating a variety of activities and events.

KEY RESPONSIBILITIES:

• Ensure the smooth implementation and execution of all banquet events

• Supervise casual labour to ensure standards and grooming are maintained

• Ensure proper handling of food and beverage, equipment, meeting, supplies, crockery, glassware

• Ensure guest satisfaction by identifying and responding to guest needs

• Ensure all cash control handling policies and procedures are followed.

• Ensure clean, safe and orderly work area, both front and back of the house for guests and employees

• Perform report on all events handled

• Maintenance of respective function assigned to be in good working condition

• Take on addition roles and tasks from time to time as per operations’ requirements.

Ensure that the restaurant operate efficiently and profitably, achieving targets set by the company.

KEY RESPONSIBILITIES:

· Responsible for business performance of the restaurant in achieving budget and maintaining operating costs.

· Analyse and review menu with Li Bai Executive Chef regularly for popular and unpopular items and make appropriate recommendations for new listing, keeping abreast of market trends.

· Assist to organise marketing activities, such as promotional events and discount schemes.

· Create and execute plans for department sales, profit and staff development.

· Coordinate entire operation of the restaurant during scheduled shifts.

· Deal and resolve customer complaints tactfully and update the F&B Management accordingly.

· Check on guest’s satisfaction and solicit for feedback, and maintain database of guests on their dining preferences.

· Implement effective systems to prevent breakages and damage of operating equipments.

· Ensure that the outlet is adequately equipped with operating equipments and restaurant accessories to support the operations.

· Maintain high standards of quality control, hygiene, and health and safety.

· Any other duties assigned by Director of F&B.

Create, amend or cancel room reservations for guests, including group arrivals.

· Pre-assign rooms and monitor on departures.

· Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

· Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

· Assign the requested room type and perform room move according to guest requests.

· Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

· Obtain guest particulars and update them, including guest preferences, in guest history.

· Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

· Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

· Post room charges for early check-in, late departures or for discrepancies in room rates.

· Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

· Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

· Perform cashier closure and any other cashiering duties.

· Perform pre-night audit functions.

· Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

· Provide information on Marriott Bonvoy programme.

· Enrol guests to the Marriott Bonvoy programme of the hotel.

· Assist guests with the preparation and updating of room keys.

· Perform file maintenance and other backup procedures in accordance to procedures set by the IS department.

· Maintain order and cleanliness of the Front Desk and back office area.

· Ensure that all equipment is well maintained and handled with care at all times.

· Extend warm welcome and provide directions and information to guests while at the lobby.

Responsible for supporting the EAM of Sales & Marketing (DOSM) in all sales functions to achieve department goals and objectives.

RESPONSIBILITIES:

· Ensure all reports are secured in time for prompt circulation, submission and filing.

· Ensure proper filing of sales files, collaterals and documents.

· Ensure proper care and maintenance of all sales equipment.

· Maintain proper inventory of sales supplies and stocks.

· Ensure proper update and maintenance of all sales templates and reports.

· Roster and record schedules for annual leave, Saturday duties, TEP duty, HOD sessions, performance reviews, sales meetings, and other meetings and activities.

· Assist the EAM, S&M in preparing and posting monthly production reports for Sales, Catering and Reservations Departments and in implementing the sales incentive scheme.

· Assist the EAM, S&M in follow up of sales leads and closure of contracts and rooming lists.

· Assist the EAM, S&M in maintaining database to ensure all information is accurate and updated.

· Assist the EAM, S&M to reply to client telephone and email enquiries promptly while they are out of office.

· Prepare and send proposals, contracts, and other reports and submissions as required by the EAM, S&M.

· Prepare welcome cards, invite cards, amenity forms, requisition forms and other forms as scheduled and/or required by the EAM, S&M.

· Actively participate in client activities like site inspections, entertainments and client events to build rapport with key contacts.

· Assist the EAM, S&M in planning and execution of client events and activities.

· Assist the EAM, S&M to liaise closely with other departments within the hotel to ensure efficient and regular communication of sales activities.

· Assist the EAM, S&M with travel arrangement plans and related activities.

· Develop and maintain a good working relationship with associates of all Marriott Global Sales Offices and properties.

· Attend and take then circulate minutes of meetings and participate in projects and events as required.

Handle guest requests and takes personal responsibility to meet the requests.

KEY RESPONSIBILITIES:

• Greet all arriving and departing guests with a smile and eye contact.

• Deliver and collect baggage for arriving and departing guests and groups.

• Give guest an introduction to the facilities in the guest rooms, i.e. air-conditioning control, light switches, Safe box, TV, telephone, wardrobe, etc, when rooming the guest.

• Deliver messages and handle requests and questions from guests.

• Check closets and drawers to see if guest have forgotten items when collecting luggage.

• Deliver mail, faxes, messages, packages, flowers etc promptly to guest rooms.

• Log all delivers to guest rooms.

• Deliver any in-house items or papers to various departments in the hotel.

• Run errands for guest when requested.

• Page guests in public area with the aid of a paging board when requested.

• Be neatly groomed at all times.

• Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.

• Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.

• Answer the telephone promptly and courteously.

• Maintain operating equipment in good working order.

• Keep working areas neat and tidy at all times.

• Undertake assignments as delegated by superiors.

• Ensure guest needs and reasonable requests are met.

• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

• Assist in keeping the lobby area clean at all times.

• Carry out other tasks as directed by supervisors.

To maximise overall hotel room revenue through the development and implementation of effective inventory and pricing strategies based on future demand, current trends and historical data to drive market share.

KEY RESPONSIBILITIES:

• Drive market share and revenue performance through proper pricing and mix management.
• Daily checks on rate discrepancies and total room revenue and occupancy.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Manage all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rdparty sites, Starlink and the GDS.
• Monitor competitive pricing and understand the impact of relative pricing decisions on property performance.
• Review and analyse data on an ongoing basis. This includes daily reports, arrival checks and reservation pace.
• Communicate to hotel team the strategic vision and objectives on how to drive revenues and improve performance.
• Provide the hotel team with regular updates on hotel performance to include market share and market segments.
• Lead the property’s weekly forecast meetings and contribute to the Daily Operations Meeting.
• Produce accurate forecast on weekly/monthly basis.
• Produce all relevant components of the Budget pertaining to Revenue Management.
• Identify and develop soft participations/promotions and strategies.