Total 240 job vacancies by Freshworks

Overview of the Role

Freshworks seeks a self-motivated senior engineer to work alongside multidisciplinary teams that build and scale our products. As a Senior Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organisation like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship, and will find it a joy working alongside you.

Responsibilities:

• As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems
• As an experienced engineer, identify and help prioritise the most critical technical debt alongside solutions and iterative plans to chip away at the debt
• As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs
• As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
• As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
• As a visionary, aspire to achieve and define the next generation in technical and engineering standards
• As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
• As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures
• As a customer champion, internalise the customer’s expectations and bring a customer focus to all engineering design and implementation you own

We are seeking a highly skilled and motivated Cybersecurity Incident Response Analyst to join our dynamic team at Freshworks. As a Cybersecurity Incident Response Analyst, you will play a crucial role in identifying, containing, and mitigating cyber threats and incidents to ensure the security and integrity of our organization's systems and data. You will be responsible to coordinating incident response activities, and implementing strategies to improve incident detection and response capabilities.

Responsibilities:

• Lead the incident response team and closely work with the technical team during the incident. This role works closely with the incident response lead.
• Develop, implement, and maintain/improve incident response plans and playbooks.
• Establish and maintain relationships with key stakeholders, including executive leadership, legal, HR, Product and IT teams.
• Respond to security incidents and conduct investigations, including documenting findings, analyzing root causes, and recommending corrective actions.
• Coordinate with external parties, including  but not limited to law enforcement, vendors, and partners, as necessary during incident response.
• Conduct post-incident reviews  and identify opportunities for process improvement.
• Maintain knowledge of the latest trends, tools, and techniques in incident response and security operations.

We are seeking a dedicated learning partner to join our global support team. The ideal candidate will be responsible for enhancing the skills of our product specialists and technical account managers, with a focus on improving soft skills and reducing escalations.Key Responsibilities:

1. Skill Development: Develop and implement training programs aimed at enhancing soft skills, problem solving, customer centricity, and behavioral aspects.
2. Escalation Reduction: Identify common causes for escalations and design strategies to reduce them through effective learning interventions.
3. Performance Tracking: Monitor and evaluate the impact of learning initiatives on the performance of product specialists and the overall efficiency of the global support team.
4. Continuous Learning: Foster a culture of continuous learning and improvement.

As a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products.

Key Responsibilities

Customer Relationship Management: 

Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle.

Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals.

Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations.

Client Understanding: Gain a deep understanding of your assigned clients' needs, objectives, and processes to facilitate successful adoption of Freshworks products.

Value Maximization: Collaborate closely with the sales team to identify opportunities for upselling additional services, integrations, and features that enhance client success.

Proactive Risk Mitigation: Identify and proactively address risks to client success, engaging clients whenever retention issues are identified.

Retention Planning: Develop and execute retention plans for clients at risk of churn, ensuring their continued satisfaction.

Issue Resolution: Drive the resolution of escalated account issues, working closely with Billing, Support, and other departments. 

Product Expertise: Maintain an expert level of knowledge regarding Freshworks products and services.

Client Advocacy: Represent client interests internally, communicating product concerns, shortcomings, and missing features that may pose retention risks to senior leadership.

Contract Management: Manage inquiries, questions, and issues related to contracts from clients and other departments.

What will the role entail?
Take Ownership: Take Ownership: Own the Freshsales Mobile app on iOS and Android.

Be a Customer Champion: Develop a sense of empathy with our customer base to build an
understanding of various problems. The role is also a bridge between the customer and the
engineering teams to ensure focus on solving customer needs & delivering continuous value.

Practice Craftsmanship: Learn and Practice product craft. Create solutions with delightful user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders of
Product development, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.

Act with Urgency: Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You’d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Freshwork's services—both our internally critical and our externally-visible systems—have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems capacity and performance.

Much of our SRE focuses on optimizing existing systems, building infrastructure and eliminating work through automation. On the SRE team, you’ll have the opportunity to manage the complex challenges of scale, while using your expertise in coding, algorithms, complexity analysis and large-scale system design.

Responsibilities

• Collaborate with engineering and product teams to design scalable and fault-tolerant systems architecture. Define best practices for infrastructure design, deployment, and operation.

• Evaluate cloud services and technologies to identify the best fit for our technical requirements and business goals.

• Ability to solution architect components to address the system scalability and reliability issues

• Define and drive automation and orchestration strategies.

• Independently determine and develop architectural approaches and Infrastructure solutions.

• Understanding of TCP/IP, UDP, HTTP, and other relevant protocols.

• Familiarity with subnetting, routing, and firewall concepts

• Experience with container orchestration platforms like Kubernetes, including deployment, scaling, and networking aspects.

• Knowledge of SSL/TLS protocols and experience in setting up secure communication channels.

• Ensures that system design includes single-points of failure (if any) and plans to mitigate it; strives to build systems without single points of failure

• Provides design support and guidance for System implementation / Iteration / deployment

• Provides support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews

• Independent in identifying new Design problems and architecting solutions

Roles and Responsibilities 

Experience:- 7 - 11 Years

1. Should possess good knowledge of MySQL architecture & routinely perform MySQL installation and configuration Expertise in MySQL parameters and tuning 

2. Should be able to perform Query Optimization & Perform load tests 

3. Actively participate in production database support. Should be ready to be available for on-call rotation support.   

4. Should possess Good knowledge at AWS RDS functionality & Sharding & be able to liaison with AWS TAM for support.

5. Should have working knowledge of MySQL database proxy setups  Ex: ProxySQL or Max Scale

6. Good knowledge at MySQL High Availability tools  Ex: Orchestrator or MHA

7. Should have working knowledge of Percona tools.

8. Should be able to perform DB replication configuration, backups 

9. Experience with Linux scripting (Bash/Perl/Python) to automate DBA tasks 

10. Should be able to monitor and suggest solutions for MySQL capacity issues, performance, and troubleshooting.

11. Hands-on MySQL Version Upgrade Process  

12. Troubleshooting the MySQL and Linux-related issues  

13. Capacity planning- should be able to plan and suggest to application teams

14. Knowledge of MariaDB, PostgreSQL and NoSQL DBs would be a plus.

15. Should be willing to learn and adapt according to the needs of the organization.

Overview
As a Cybersecurity Project Manager at Freshworks, you will contribute to the department's overarching
goals. Reporting to the Cybersecurity Program Manager, this role involves the direct management of
specific cybersecurity projects across several organizational domains, ensuring these projects are
delivered within scope, time, and budget. You will work closely with internal stakeholders and teams to
execute projects aligned with our strategic objectives, maintaining a focus on security, risk management,
and compliance.
Responsibilities
 Manage and oversee the execution of cybersecurity projects from inception through completion.
 Coordinate project scope, goals, and deliverables with various internal teams, including IT, engineering, legal, and HR.
 Develop comprehensive project plans that merge customer requirements with  company goals
and coordinate various managers and technical personnel during all project phases.
 Prepare and maintain project documentation, including project timelines, budget estimates, and resource allocation plans.
 Monitor and report on project progress, manage risks, and resolve issues to ensure on-time project delivery within budget.
 Foster communication between project teams and other departments, acting as a single point of contact for project management issues.
 Implement effective measurement and tracking systems to ensure projects align with and directly support the achievement of strategic objectives.

 Work with the Program Management Office to align cybersecurity initiatives with company-wide project standards and goals.
 Collaborate with cybersecurity leadership to refine project outcomes and approaches, ensuring alignment with industry best practices and organizational goals.
 Serve as a liaison between technical and non-technical departments, and communicate with other stakeholders to ensure projects are completed to specification.
 Assist the Cybersecurity Program Manager in the development of project strategies and  the annual project portfolio.
 Contribute to the continuous improvement of the project management process, incorporating lessons learned and best practices into future projects.

The Cloud Cost Engineer will be responsible for optimizing cloud resource utilization, managing costs, and ensuring efficient use of cloud services across our organization. This role will involve working closely with cross-functional teams to implement cost-effective cloud solutions while maintaining high levels of performance and reliability.

Responsibilities

• Develop and maintain tools and scripts for automating cost management tasks, such as resource provisioning, scheduling, and scaling. Implement cost monitoring and alerting systems to proactively identify cost anomalies and inefficiencies.

• Develop and maintain cloud cost forecasts and budgets. Track actual spending against budgeted amounts and provide regular reports and analysis to stakeholders.

• Implement controls and governance mechanisms to prevent cost overruns and unauthorized spending

• Cross collaboration with teams and implement engineering solutions for optimizing the cost

• Stay abreast of cloud computing innovations and implement the cost optimization strategies

• Examine cloud architecture blueprints to identify flaws and make system enhancements.

• Collaborate with engineering, finance teams to align cloud spending with organizational goals and priorities. 

Qualifications

• Experience in cloud cost management, cloud architecture, or related roles.

• In-depth knowledge of cloud computing platforms (e.g., AWS) and their pricing models.

• Proficiency in cloud cost analysis tools and platforms .

• Strong analytical skills and attention to detail. Ability to analyze complex cost data and identify optimization opportunities.

• Excellent communication and collaboration skills. Ability to work effectively with cross-functional teams and stakeholders.

• Experience with infrastructure as code (IaC) tools and practices (e.g., Terraform, AWS CloudFormation) 

• Experience with software development and scripting languages (e.g., Python, PowerShell) is a plus.

• Experience with working in cloud custodian open source scripts

Responsibilities:

• Deploying and operationalizing MLOps, in particular, implementing:
• Model hyperparameter optimization
• Model evaluation and explainability
• Model training and automated retraining
• Model workflows from onboarding, operations to decommissioning
• Model version tracking & governance
• Data archival & version management
• Model and drift monitoring
• Creating and using benchmarks, metrics, and monitoring to measure and improve services.
• Providing best practices and executing POC for automated and efficient model operations at scale.
• Designing and developing scalable MLOps frameworks to support models based on client requirements.
• Being the MLOps expert for the sales team, providing technical design solutions to support RFPs.
• MLOps Engineers work closely with Data Scientists and Data Engineers in the Data Science Team from the start of the project.

Experience/ Skills/Tools:

• Deep quantitative/programming background with a degree (Bachelor’s, Master’s, or Ph.D.) in a highly analytical discipline, like Statistics, Economics, Computer Science, Mathematics, Operations Research, etc.
• Total of 6-10 years of experience in managing machine learning projects end-to-end, with the last 18 months focused on MLOps.
• Monitoring Build & Production systems using automated monitoring and alarm tools.
• Knowledge of machine learning frameworks: TensorFlow, PyTorch, Keras, Scikit-Learn.
• Experience with MLOps tools such as ModelDB, Kubeflow, Pachyderm, and Data Version Control (DVC).
• Experience in supporting model builds and model deployment for IDE-based models and autoML tools, experiment tracking, model management, version tracking & model training (Dataiku, Datarobot, Kubeflow, MLflow, neptune.ai), model hyperparameter optimization, model evaluation, and explainability (SHAP, Tensorboard).
• Experience with container technologies (Docker, Kubernetes, EKS, ECS).
• Experience with multiple cloud providers (AWS, GCP, Azure, etc).
• Experience in distributed computing.

What will you be responsible for (about the Role):

• Lead platform focused, scrum teams. Design and develop solutions to complex use-cases and issues. Serve as a technical expert on the design and architecture
• Develop talent and grow your team into a high performing healthy development organization
• You will leverage your leadership to support your team in design, implementation and release of the new experiences you create. Serve as an escalation point for internal customer support and product teams
• As an engineering manager you will be expected to create a healthy and inclusive team culture consistent with Providence Values by modeling, caring and coaching
• Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives that aligns with Freshworks goals

We are seeking a highly skilled and motivated Workday HR Business System Analyst to join our dynamic team in Chennai, India. As a key member of our HR technology team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions.

Responsibilities:

Workday System Configuration

● Configure and customize the Workday HCM system to meet the organization's HR requirements.

● Hands-on experience on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules.

● Implement and maintain business process configurations, security settings, and integrations within Workday.

System Optimization

● Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements.

● Analyse current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system.

User Support and Training

● Provide ongoing support to end-users, addressing system-related inquiries

and issues.

● Develop and conduct training sessions for HR and other relevant teams to

ensure efficient and effective use of the Workday system.

Data Management

● Manage data integrity by conducting regular audits and implementing best

practices for data governance.

● Work on data migration and integration projects to ensure seamless flow of

information across the organization.

Reporting and Analytics

● Design and generate customized reports and dashboards to support HR and decision-making.

● Utilize Workday reporting tools to extract and analyze HR data for various stakeholders.

System Upgrades and Maintenance

● Stay informed about Workday updates, releases, and new features.

● Plan and execute system upgrades, ensuring minimal disruption and maximum utilization  of new functionalities.

Collaboration

● Collaborate with cross-functional teams to understand requirements and implement solutions that align with organizational goals.

Compliance and Security

● Ensure that the Workday system is in compliance with relevant data protection and security regulations.

● Monitor and address any security vulnerabilities or risks related to the Workday system.

About the role:

We’re looking for passionate engineers who love Linux, who are intimately familiar with fundamentals of OS and able to automate the iterative task with optimized scripts. We’re looking for highly motivated and talented engineers who are passionate about engineering velocity and automation. The complexity of our application traffic continues to increase as we scale out our microservices architecture to meet our subscriber demand. Our goal is to ensure that we successfully deliver high availability and application traffic across the cloud infrastructureResponsibilities

• Managing and Monitoring our production systems Serve as a primary point responsible for the overall health, performance, and capacity of our internet-facing systems
• Ability to perform root cause analysis on various service impacting events Well organized with the ability to multi-task and prioritize work
• Must be able to work on 24/7 shift Implement and support compliance with Freshworks compliance and information security processes
• Troubleshoot and resolve issues escalated by customers and Internal systems
• Review Application & Infra monitoring changes Work with other team leads to develop SOP documents.

Overview of the role:

Freshworks seeks a self-motivated senior engineer to work alongside multi-disciplinary teams that build and scale our products. As a Staff Software Engineer, you will establish and drive the engineering standards and benchmarks the teams you work with will live up to. You will own and elegantly solve the most challenging problems for your teams. You will lead by example and demonstrate with your work ethic and disciplines exactly how great engineers bring value every single day to a growing organization like ours. Young, enthusiastic engineers will look up to you for everyday guidance and mentorship and will find it a joy working alongside you.

 

Responsibilities:

As an engineering leader, understand, own, and deliver the Engineering Roadmap for your teams.

• As a software architect, design, document, deliver the most elegant, practical solutions to challenging engineering problems.
• As an experienced engineer, identify and help prioritize the most critical technical debt alongside solutions and iterative plans to chip away at the debt.
• As a persistent student, stay abreast with the latest technological advancements and find opportunities to find timely alignments with our internal needs.
• As a senior programmer, establish a high bar for writing maintainable software through your own coding efforts, code reviews, and code sanity standards integrated into the CI pipelines.
• As a mentor, provide timely assistance and guidance to our inspired, young engineers as they attempt to crack a variety of engineering problems.
• As a visionary, aspire to achieve and define the next generation in technical and engineering standards.
• As a collaborator, work with cross-functional teams of your own and across teams and products for critical projects
• As an ace troubleshooter, take on the most critical and challenging problems occurring in production and help analyse and solve them, while identifying preventive measures
• As a customer champion, internalize the customer’s expectations and bring a customer focus to all engineering design and implementation you own.

The Internal Audit team at Freshworks is looking for a passionate and self-driven professional to join their team. This position is an exciting and challenging opportunity for an experienced audit professional who seeks to challenge themselves in complex situations and builds on their expertise in a fast-paced and dynamic environment. The Internal Audit team at Freshworks is an advisor to the business performing risks and controls assessment, providing recommendations in bringing efficiencies and enhancing processes and bringing overall value to the organization as it grows. This role will be integral in the successful execution of SOX, internal audits and various other initiatives in support of Freshworks’ internal processes and controls. This role will directly report to the Sr Manager - Internal Audit and SOX.

Core Responsibilities

• Perform planning and scoping activities using a risk based approach to identify areas of focus for SOX and internal audit
• Assist in developing the annual SOX and internal audit plan
• Prepare and update controls framework applicable to US SOX under COSO framework and to India under the Companies Act
• Partner with the business team to understand processes, identify risks, map controls and identify gaps and propose recommendations for remediation. Stay up to date with changes in business and assess impact to controls framework.
• Execute on SOX and India ICFR testing requirements which include drafting test plans, assigning testing to team members, ensuring testing timelines are met and performing testing and reviews as well
• Bringing SOX knowledge to train team members in required US and India testing and documentation so that external auditors can place reliance on internal audit.
• Coordinate with external auditors for walkthroughs, testing and answering queries
• Perform other operational audits and identify areas of risk and efficiencies.
• Assist/Lead regular updates to executive management on the scope, plan and progress of the annual SOX plan.
• Manage and prioritize tasks assigned to meet audit deadlines
• Demonstrate leadership by asking insightful questions, provide solutions-oriented perspective, and communicating effectively.
• Build and maintain effective, collaborative relationship with internal stakeholders and colleagues within the team