Total 158 Manager level Quality Assurance / Control job vacancies in GARDEN ISLAND

The incumbent is responsible for managing the company's freight operations, ensuring that goods are transported efficiently, cost-effectively, and in compliance with regulatory requirements. This role involves coordinating with carriers, negotiating contracts, and overseeing the logistics team to streamline freight processes and improve overall supply chain performance.

JOB RESPONSIBILITIES:

1. Operational Management:

• Plan, organize, and oversee the daily operations of freight management.
• Monitor and manage the performance of carriers and freight service providers.
• Through the used on AI and pre-alert tool, proactively response to shipments to prevent disruption

2. Compliance and Documentation:

• Ensure compliance with national and international shipping regulations and standards.
• Prepare and review shipping documents, including bills of lading, customs documentation, and other required paperwork.
• Handle any legal or regulatory issues related to freight transportation.

3. Customer Service:

• Address and resolve freight-related issues and inquiries from customers, ensuring high levels of satisfaction.
• Work with other departments to manage delivery exceptions and provide timely updates to customers.

4. Reporting and Analysis:

• Prepare regular reports on freight performance, including cost analysis, delivery metrics, and other key performance indicators (KPIs).
• Analyze data to identify trends, areas for improvement, and potential risks.
• Make recommendations for process improvements based on analysis.

5. Technology and Systems:

• Utilize freight management software and other technologies to streamline operations and improve efficiency.
• Stay updated on industry trends and advancements in technology.

JOB REQUIREMENTS

1. Bachelor's degree or equivalent in logistics, supply chain management, business administration, international trade or a related field.
2. Minimum of 5 years of experience in freight operations or logistics management.
3. Experience in trade compliance, customs knowledge in the region
4. Strong experience in trade compliance and customs knowledge, with an in-depth understanding of international trade laws and regulations.
5. Proven ability to conduct risk assessments and implement effective mitigation strategies.
6. Excellent analytical skills to interpret complex regulations and situations.
7. Knowledge of regional freight processes and documentation.
8. Strong analytical skills to interpret complex regulations situation
9. Willingness and ability to travel on short notice as required.

Responsibilities:

• Manage the implementation of Reckitt Quality Systems to support business strategies by ensure compliance to Reckitt Quality Manual and applicable local regulatory requirements.
• Assess, communicate, and implement policies, procedures and initiatives from Global / Regional Quality.
• Increase Quality mindset of the site organization by leading Quality awareness enhancement programs, such as Quality Month Awareness etc.
• Monitor and share site functions’ Key Quality performance indicators and identify continuous improvement opportunities that lead to a higher performing quality culture.
• Lead site Change Control Management to comply with Global Quality System requirement and verify the effectiveness of approved change requests. Liaise with Global / Regional Change Control community as required.
• Manage document control system for use by functions within the Singapore Supply Centre site. Review and approve local SOP in the PDMS (Procedural Documentation Management System) to ensure they met Reckitt quality system requirements, and have incorporated relevant new learning / processes and regulatory changes.
• Ensure timely review of materials and products quality and perform disposition to meet production schedule and delivery deadlines.
• Coordinate and facilitate non-conformance (NC) investigations, and ensure that root-cause analysis by the investigation team is thorough and complete, and appropriate corrective and preventive actions (CAPA) are put in place to minimize product loss.
• Prepare Potential Early Quality Alert (EQA) when required, and follow-up on sharing of key learning.
• Support food safety /HACCP team for HACCP 2.0 & other food safety requirement eg. Contaminant, Food fraud etc.
• Implement an effective internal audit program and ensure compliance to requirements of: GMP / HACCP pre-requisite programs, Quality systems, Halal assurance system.
• Lead site team to prepare for audits (e.g. Global/Regional Quality Audit, External Certification Bodies), and ensure agreed audit findings are corrected and preventive measures are put in place.
• Organize Annual Product Review to drive product quality improvement.
• Support innovation projects and timely launch of new production introduction.
• Manage the customer complaint handling system – evaluation, investigation and corrective/preventive action planning, implementation and monitoring.
• Manage the local Mock Recall exercise as per Reckitt procedures.
• Assist Senior Manager, Quality in liaison with Global / Regional Quality in crisis situations, such as a potential product recall, or high-profile customer complaint.
• Represent the Singapore Supply Centre in various quality professional communities (e.g. GMC) to create a network for teaching and learning and identification of best practices.
• Support OE/Engineering improvement projects to ensure compliance to Reckitt quality systems requirements.
• Support Procurement team to help existing material suppliers to meet Reckitt Quality standards through sharing / training. Support the RMAQ (Raw material attribute questionnaire) review process for new material suppliers.
• Develop succession and development plans for direct reports, ensuring for their career growth and succession.
• Perform other tasks, roles or projects that may be assigned by the Plant Director or Senior Manager, Quality from time to time.

Requirements:

• Bachelor degree in a scientific or technical discipline (Chemistry, Microbiology, Food Science or related)
• 5 years of Quality Assurance / Quality Systems in a regulated food manufacturing industry. Experience in manufacturing of infant/follow up formula will be of advantage.
• Performed supervisory role for min 3 years.
• Experienced in establishing/implementing Quality Management Systems, Food Safety Management System, Halal Assurance System.
• Preferably with extensive quality system audit experience.
• Experienced in collaborating with various functional roles within the organization to develop strategies and execute action plans to resolve critical issues.
• Strong understanding and working level knowledge of quality systems including HACCP, change control, corrective action/preventive action, process/product qualification, and the successful application of these strategies across an organization to produced desired results.

Job Description:

DATA PROTECTION
Roles & Responsibilities
1. Serve as the main/first point of contact between the Group and all relevant data protection authorities/ regulators.
2. Ensure the Group’s policy is in line with the General Data Protection Regulation (GDPR) and code of practice.
3. Evaluate, review and enhance the existing framework, ensuring its relevance with the Group’s businesses in consultation with key stakeholders.
4. Proactively conduct regular internal security audits to ensure compliance, address potential issues and submit monthly reports for management’s review.
5. Provide guidance, and support, and act as the subject matter expert to Management and fellow colleagues.
6. Conceptualise, and translate ideas and regulations into an effective training package; train and conduct workshops for internal staff members.
7. Train and guide members of staff involved in processing data on all the key salient points for compliance.
8. Follow up with changes in law and provide suggestions to ensure compliance with GDPR.
9. Foster a data protection culture amongst employees and communicate personal data protection policies to stakeholders.
10. Manage personal data protection-related queries and complaints.
11. Alert management of any risks that might arise with regard to personal data management.
12. Liaise with PDPC on data protection matters.

OTHER RISK AND COMPLIANCE DUTIES
1. Creating and implementing an effective compliance program, statutory and operationally
2. Ensuring that the compliance program effectively prevents and/or detects violations of law, regulations, organization policies, or the code of conduct
3. Regularly reviewing the compliance program and recommending appropriate revisions and modifications, including advising the Senior Management of potential compliance risk areas
4. Conducting yearly compliance refresher training
5. Process owner for the following policies:
a. Anti-bribery policy
b. Gifts and hospitality
c. Whistleblowing policy
6. To spearhead the implementation of Enterprise Risk Management and maintain the risk register for the Group

Job Requirement:
1. Minimum degree from accredited universities with 5 years of relevant experience
2. Critical and strategic thinking, ability to provide sound judgements in challenging situations and be assertive as needed.
3. Experience in legal, audit, and/or risk management roles will be an added advantage.
4. Good interpersonal skills and ability to work independently, objectively, and constructively.
5. Strong interpersonal, negotiation, organisational and report-writing skills.
6. Team player with project management skills.
7. Excellent communication and presentation skills.
8. Ability to work under pressure, hands-on experience in audit, investigation, training, policy development and process improvement.

The incumbent is responsible for managing the company's freight operations, ensuring that goods are transported efficiently, cost-effectively, and in compliance with regulatory requirements. This role involves coordinating with carriers, negotiating contracts, and overseeing the logistics team to streamline freight processes and improve overall supply chain performance.

JOB RESPONSIBILITIES:

1. Operational Management:

• Plan, organize, and oversee the daily operations of freight management.
• Monitor and manage the performance of carriers and freight service providers.
• Through the used on AI and pre-alert tool, proactively response to shipments to prevent disruption

2. Compliance and Documentation:

• Ensure compliance with national and international shipping regulations and standards.
• Prepare and review shipping documents, including bills of lading, customs documentation, and other required paperwork.
• Handle any legal or regulatory issues related to freight transportation.

3. Customer Service:

• Address and resolve freight-related issues and inquiries from customers, ensuring high levels of satisfaction.
• Work with other departments to manage delivery exceptions and provide timely updates to customers.

4. Reporting and Analysis:

• Prepare regular reports on freight performance, including cost analysis, delivery metrics, and other key performance indicators (KPIs).
• Analyze data to identify trends, areas for improvement, and potential risks.
• Make recommendations for process improvements based on analysis.

5. Technology and Systems:

• Utilize freight management software and other technologies to streamline operations and improve efficiency.
• Stay updated on industry trends and advancements in technology.

JOB REQUIREMENTS

1. Bachelor's degree or equivalent in logistics, supply chain management, business administration, international trade or a related field.
2. Minimum of 5 years of experience in freight operations or logistics management.
3. Experience in trade compliance, customs knowledge in the region
4. Strong experience in trade compliance and customs knowledge, with an in-depth understanding of international trade laws and regulations.
5. Proven ability to conduct risk assessments and implement effective mitigation strategies.
6. Excellent analytical skills to interpret complex regulations and situations.
7. Knowledge of regional freight processes and documentation.
8. Strong analytical skills to interpret complex regulations situation
9. Willingness and ability to travel on short notice as required.

Job Description & Responsibilities

• Maintenance of Quality Management System ensuring compliance to internal, and international standards and regulatory requirements for medical devices.
• Develop QMS documents in line with business activity of DxD Hub.
• Ensure the overall document control system supports the QMS.
• Work with technical team to create quality document related to product design, development, and manufacturing, including product test/validation protocols, change management in compliance to applicable regulatory requirements.
• Lead auditor for internal and external audits.
• Conduct management review, ensure QMS stays current and relevant.
• Lead in root cause analysis and CAPA.
• Analyze trends inquality performance.
• Drive improvement in the quality management system.

Job Qualifications

• At least a Bachelor’s degree in Science/Engineering or relevant related field.
• Possess at least 4 years of working experience in quality assurance in medical devices; thorough working knowledge of ISO 13485:2016.
• Good working knowledge in managing QMS in a medical device environment in compliance to ISO 13485:2016.
• Competent in quality assurance methodologies.
• Working knowledge in QA processes for design, development, and manufacturing of IVD, SaMD and Integrated Medical Technologies.
• Demonstrated skills in risk management (ISO 14971).
• Knowledge in regulatory requirements for medical devices in ASEAN, USA and EU.
• Strong background in biomedical, computer or engineering sciences.
• Awareness of applicable workplace environment, health, and safety regulations.
• Possess creative skills and problem-solving skills.
• Adeptness in cultivating professional networks and build strategic partnerships.
• Good communication skills.
• Demonstrates strong leadership capabilities and an agile mindset.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description & Responsibilities

• Maintenance of Quality Management System ensuring compliance to internal, and international standards and regulatory requirements for medical devices.
• Develop QMS documents in line with business activity of DxD Hub.
• Ensure the overall document control system supports the QMS.
• Work with technical team to create quality document related to product design, development, and manufacturing, including product test/validation protocols, change management in compliance to applicable regulatory requirements.
• Lead auditor for internal and external audits.
• Conduct management review, ensure QMS stays current and relevant.
• Lead in root cause analysis and CAPA.
• Analyze trends inquality performance.
• Drive improvement in the quality management system.

Job Qualifications

• At least a Master's degree in Science/Engineering or relevant related field.
• Possess at least 4 years of working experience in quality assurance in medical devices; thorough working knowledge of ISO 13485:2016.
• Good working knowledge in managing QMS in a medical device environment in compliance to ISO 13485:2016.
• Competent in quality assurance methodologies.
• Working knowledge in QA processes for design, development, and manufacturing of IVD, SaMD and Integrated Medical Technologies.
• Demonstrated skills in risk management (ISO 14971).
• Knowledge in regulatory requirements for medical devices in ASEAN, USA and EU.
• Strong background in biomedical, computer or engineering sciences.
• Awareness of applicable workplace environment, health, and safety regulations.
• Possess creative skills and problem-solving skills.
• Adeptness in cultivating professional networks and build strategic partnerships.
• Good communication skills.
• Demonstrates strong leadership capabilities and an agile mindset.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Job Description:

• Drive PGCS Quality programs and policies compliance across site, by partnership with functional stakeholders.
• Key contributor/promoter to the advancement of Quality function across the sites; creating and driving critical/key business objectives in line with supporting/partnering with Operations, Supply Chain functions etc.
• Lead incident management and resolution and champion customer quality across Singapore. Site lead for Quality and Food safety crisis mgmt.
• Lead the implementation of the Singapore Quality Strategy including communication, project management and roll out activities.
• Lead continuous improvement culture/productivity initiatives to support site BPI process, demonstrating best practices to implement all quality improvements
• Drive, support and champion KPIs, key Quality metrics, etc.
• Act as a business partner to other functions whilst championing Quality, to ensure an extended and consistent quality focus.
• Be a key member of the Site Leadership team and value add in driving functional and site agenda.
• Support and provide strategic guidance around NPIs, validation, Total Quality System, Compliance, Capital investment, etc.
• Partnership with other functions ensuring change control risk assessment and validation in place for Network capacity projects and other key projects and significant changes.
• Financial Management; Budgetary and AOP responsibilities/input.
• Compliance; drive partnership with other functions through the Quality team to achieve key business goals for the control environment. Compliance with all regulations and 3rd party auditing requirements.
• Provide strategic quality leadership to the extended Quality Team
• Organisation design & sustainability of a highly effective team with appropriate succession plan. Encourage, manage & promote people-related activities/processes, partnering with HR
• Develop capability, personal growth and career development for direct reports, support these activities with DRs’ associated teams.
• Play in instrumental role in developing the overall team capability, supporting and aligning with overall plant culture.
• Ensure the smooth transition of new products to the Singapore facilities.
• Manage the complexity of additional materials, packaging and concentrate components from a quality perspective as portfolio expands
• Support and implement PGCSSC global quality initiatives
• Systems improvements (including IT systems) in terms of Processing, GMP, Product Safety, Disposition and Traceability.
• A requirement of the role is that you must adhere to all PepsiCo Health & Safety requirements.

Qualifications :

• Bachelor’s Degree in Science, Food Technology, Chemistry or any other related discipline
• Minimum 7 years of relevant experience as a supervisor in operating Laboratory environment, manufacturing concern/MNC
• Ability to manage senior stakeholders and leadership team members
• Experience in People Management and prior supervisory skill
• Possess knowledge of and experience in GLP, HPLC / GC operation, SAP QM module and LIMS management
• Strong leadership presence, ability to manage and co-ordinate with cross-functional teams on investigation analysis, troubleshooting and issues resolution
• Knowledge of food safety quality standards such as HACCP and FSSC 22000
• Ability to lead change and drive behaviours
• Ability to organize and manage multiple priorities in high-pressure work environment
• Strong collaboration and influencing skills
• Excellent communication and interpersonal skills, both verbal and written with ability to clearly articulate ideas and proposals to all levels of the organization
• Positive and Can-do Attitude
• Willing to stretch and take additional responsibilities when needed
• Lead by example to others

Kindly note that this is a short-term role based in Singapore.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

This is an exciting position who is responsible for QA oversight of Aseptic Processing Program, Environmental Monitoring and Microbial Control Policies for the Cell and Gene Therapy entity. Role will provide oversight and sterility assurance expertise to Operations to assure aseptic processing meets US and international aseptic processing requirements ( FDA Sterile Product Aseptic Processing Guidance and Eudralex, Annex 1,” Sterile Medicinal Drug Products”, ISO 13408 and 21CFR820).

The role will also provide strategic plan and expertise for the development and implementation of the Microbial Control Strategy. Develop, document and manage microbial control strategy for production processes from incoming raw materials through final product release.

Key responsibilities:

• Provide support and expertise to ensure that Cell and Gene Therapy (CGT) and Media preparation operations and support functions for Cleanroom management, Materials Management, Aseptic practices, Environmental monitoring (EM). Sterilisation methods, and Aseptic process simulations (APS) to confidently deliver CT products to patients with the highest quality sterility assurance level.
• Review policies and procedures and related completed media fill/APS documentation, Environmental Monitoring sample plans, cleanroom qualifications, environmental monitoring excursions, deviations and sterility failures.
• Provide Sterility assurance expertise to support APS/EM deviations and investigations, CAPAs and Complaints related to aseptic processing.
• Review of sterile filter validations, integrity testing and procedures.
• Provide expert support and assessment to business partners including production, MSAT, Engineering, QC and QA assuring adequate facilities contamination prevention practices, monitoring tools are provided to production to guarantee the best EM indicator levels.
• Involvement in global harmonization/ efficiency projects; begin to lead aspects of global projects within specific areas.
• Represent site in global forums from sterility assurance perspective. Collaborate with stakeholders of different functions to lead/implement various global/site projects to support sterility assurance.
• Support regulatory and client audits as Aseptic sterility assurance subject matter expert
• Responsible for the generation of key performance indicators, GEMBA walks, regulatory compliance and efficiency targets.
• Communicate quality operations and compliance perspective effectively to senior management.
• Understand and articulate company business strategy. Maintains a broad view of the business recognizes changes and trends in the appropriate area in which the individual operates.

Key requirements:

• Engineering/ Life Science Diploma/Degree or higher from recognized institution with significant years of QA or QC Sterile processing and Microbial experience in similar capacity.
• GMP experience in the biologics industry is required.
• Working knowledge of microbiological and sterility testing, media fills, environmental monitoring , clean room qualification and management, quality control endotoxin testing and microbiological control strategy required.
• Experience with oversight of aseptic processing and the associated international aseptic processing regulations are required.
• Experience in cell culture, cell or gene therapy experience is a plus.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

R63423

We are looking for a Quality Control Manager.

Job Description:

• Inspect in-coming and outgoing products according to policies standard.
• Manage inhouse and supplier’s quality (Lightings and Event Logistics Items)
• Establish standard operating procedures and conditions for handling storage and checklist of stock.
• Perform other ad-hoc duties as assigned.

Requirements

• Basic understanding of production methods for decoration lightings and Event logistics
• Attention to detail
• Good Communication and Interpersonal Skills
• Able to multi-task and quick learner

Job Overview:

The QA Manager will be responsible for managing and overseeing all quality assurance activities within the organization, ensuring that products and services meet all quality standards. The ideal candidate will have in-depth knowledge of Quality Management Systems (QMS) and ISO certification processes, driving continuous improvement and compliance across the organization. This role plays a critical part in ensuring the company meets regulatory and customer expectations.

Key Responsibilities:

• Quality Management System (QMS):Develop, implement, and maintain the Quality Management System (QMS) in alignment with ISO standards (e.g., ISO 9001, ISO 14001, etc.).
  Regularly audit and review QMS processes to ensure continuous improvement and compliance.
  Ensure documentation, procedures, and processes align with QMS requirements.
  
• ISO Certification Management:Lead and manage the ISO certification process, including initial certification, recertification, and internal audits.
  Coordinate with external certification bodies and manage relationships to ensure the company's certification status is maintained.
  Provide guidance and training to staff regarding ISO requirements and their roles in maintaining certification.
  
• Quality Assurance Oversight:Oversee all quality assurance operations, including quality control procedures, testing protocols, and defect management.
  Implement and enforce QA standards and policies throughout the production and service delivery processes.
  Collaborate with cross-functional teams (production, engineering, procurement, etc.) to ensure product quality.
  
• Internal Audits & Continuous Improvement:Plan and conduct internal quality audits, identifying non-conformance and areas for improvement.
  Lead root cause analysis for quality-related issues and implement corrective and preventive actions (CAPA).
  Promote a culture of continuous improvement by developing and executing process optimization initiatives.
  
• Compliance & Risk Management:Ensure company compliance with applicable regulatory requirements, industry standards, and customer expectations.
  Identify and mitigate risks associated with product quality and process inefficiencies.
  Maintain an up-to-date understanding of changes in quality regulations and standards relevant to the industry.
  
• Team Leadership & Development:Manage and mentor the QA team, fostering a culture of accountability, professional development, and continuous improvement.
  Provide leadership in solving complex quality issues, both internally and with external stakeholders.
  
• Customer & Supplier Interface:Act as the primary point of contact for quality-related concerns from customers and suppliers.
  Ensure effective communication of quality standards and expectations to suppliers and collaborate to resolve quality issues.
  

Qualifications and Skills:

• Education:Bachelor’s degree in Engineering, Quality Management, or a related field.
  Advanced degrees or certifications in Quality Assurance or Management (preferred).
  
• Experience:Minimum of 8-10 years of experience in quality assurance, with at least 3-5 years in a management role.
  Proven experience in managing QMS and ISO certification processes in manufacturing, engineering, or production environments.
  
• Technical Skills:In-depth knowledge of ISO standards, especially ISO 9001 (Quality Management), ISO 14001 (Environmental Management), or related certifications.
  Proficiency in quality assurance methodologies such as Six Sigma, Lean, FMEA, and root cause analysis.
  Strong experience in conducting audits and leading CAPA processes.
  
• Soft Skills:Excellent leadership, communication, and team management abilities.
  Analytical mindset with problem-solving skills and attention to detail.
  Ability to work cross-functionally and manage multiple projects simultaneously.
  

The Regional Trade Compliance Manager is responsible for ensuring the import or export of products and materials complies with the regulations within a region. This includes assisting in the deployment of regional and/or localized trade compliance procedures and guidelines that will assure compliance with import and export regulations, executing audit and risk assessment programs including corrective action plans and providing leadership in strategic projects that affect the supply chain to ensure proper/advantageous structuring of transactions. In addition to developing and ensuring process adherence, the role will act as a key knowledge point for all trade compliance issues and take a lead in the training and development of key stakeholders.

How You’ll Make an Impact:

• Maintains and evaluates the region’s compliance status with various regulatory bodies including customs, export control and applicable tax authorities. Ensuring proper documentation and procedures are maintained in accordance with regulations.
• Reviews internal controls, develops processes, administers the compliance audit program, and oversees corrective action plans for the region. Identifies compliance gaps and recommends process improvements.
• Assists in establishing and maintaining localized policies and procedures for compliance with import and export regulations as well as ensuring broad Company awareness of these requirements.
• Identifies and develops business processes to address compliance risks, with a focus on continuous process improvements to increase efficiency and improve performance to customers.
• Responsible for monitoring and reporting KPIs and metrics to senior management and daily reporting of import and export compliance for the region.
• Sets overall budget, operational strategy and priorities for assigned area of responsibility.
• Prioritizes and manages projects in the region for both import and export compliance which involves defining the project scope, budget, scheduling and execution of project risk.

What You Bring:

• Bachelor’s or advanced degree in International Business, Business Administration or Supply Chain management.
• Customs broker license.
• At least 10 years trade compliance experience, with minimum 5 years' of management experience and trade compliance for multiple countries or in a global environment.
• Expert working knowledge of import and export regulations across the region, including Import Licensing, Export Licensing, Free Trade Agreements, HTS and Export Control Classification, Country of Origin, Valuation, Transfer Pricing, Authorized Economic Operator, Customs Trade Partnership Against Terrorism, Approved Exporter.
• Knowledge and ability to handle other Government Agency requirements applicable to Bio-Rad products, such as, but not limited to health registration agencies, veterinary controls and other related Export and Impart regulations within the region and countries.
• Experience with global trade management software and systems, and with implementation and scaling of trade automation tools including but not limited to SAP-GTS.
• Experience writing and submitting binding rulings and a proven record of designing and implementing value added import/export policies and processes.
• Experience with audits and disclosure practices.
• Experience working in the Medical Device, Pharmaceutical, Life Sciences or Diagnostic industry highly preferred.
• Demonstrated strong leadership, communication, analytical and people management skills.
• Exceptional verbal and written communication skills and interpersonal skills at all levels in the organization.
• Results orientation and strong sense of accountability.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits: Bio-Rad's biggest asset is our people, and this is the reason why our Total Rewards deliver programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer comprehensive medical plans and insurance, wellness programs, extensive learning and development opportunities and more.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

• planning and organising production schedules
• assessing project and resource requirements
• estimating, negotiating and agreeing to budgets and timeline with clients
• ensuring that health and safety regulations are met
• determining quality control standards
• overseeing production processes
• selecting, ordering and purchasing materials
• organising the repair and routine maintenance of production equipment
• liaising with buyers
• supervising and managing day-to-day work of junior staff and production workers in factory environment
• organising relevant training sessions
• ensure project goals are being met within approved budget.

REQUIREMENTS

• Min Diploma in management
• Min 2 years supervisory experience and 1 year experience in similar industry (manufactuing)
• PC literate
• Well organized & a team player
• Willing to work in West Area (Company transport from Joo Koon/Choa Chu Kang MRT)
• Extensive knowledge on safety processes

Responsibilities:

• Manage daily QA duties and the QA/testing team.
• Develop and implement quality practices in methodologies and processes.
• Manage/support multiple QA projects.
• Develop QA plan and timeline.Recommend improvement to processes and practices to IT management and application team.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Role and Responsibilities

1. Leadership & Reporting:

• Report directly to the CEO on day-to-day quality management activities.

• Serve as the company’s representative on the QMS (Quality Management System) Committee, reporting on all quality assurance matters, including quality performance, risks, and areas for improvement.

2. Development and Maintenance of Integrated Management Systems:

• Develop, implement, and maintain an Integrated Management System (IMS) that includes quality, Occupational Health & Safety (OHS), and environmental management in line with ISO 9001, ISO 14001, and ISO 45001 standards.

• Ensure the IMS is effectively communicated, implemented, audited, and continuously monitored to align with customer requirements, industry standards, and regulatory compliance.

3. Quality Assurance and Control Procedures:

• Establish and enforce quality assurance (QA) and quality control (QC) procedures across all phases of projects (engineering, procurement, construction, and commissioning) to ensure materials, construction processes, and final deliverables meet technical specifications and client expectations.

• Oversee the development of Inspection and Test Plans (ITPs), ensuring they are strictly followed during each project phase.

4. Internal Audits & Continuous Improvement:

• Plan and execute regular internal audits of the QMS across the organization to assess compliance with both company and industry standards.

• Identify opportunities for continuous improvement in quality processes, resolving non-conformities through root cause analysis and implementing preventive measures.

• Lead the company’s participation in external audits, ensuring full preparedness and successful certifications or renewals.

5. Supplier and Subcontractor Quality Management:

• Oversee the qualification, assessment, and approval of suppliers and subcontractors, ensuring they meet the company’s quality standards and contractual obligations.

• Monitor vendor performance and subcontractor activities, ensuring timely and effective resolution of any quality issues or non-conformance reports.

6. Inspection and Testing Supervision:

• Oversee all inspection, testing, and validation activities to verify that materials, workmanship, and processes adhere to project requirements and industry standards.

• Ensure final product quality and conformance certificates are delivered to the client, along with accurate and complete documentation.

7. Risk Management & Problem Resolution:

• Identify potential quality risks during project planning and execution and proactively develop mitigation strategies to ensure quality standards are maintained.

• Coordinate with cross-functional teams to resolve quality-related issues quickly, ensuring compliance with project schedules and customer expectations.

8. Customer and Stakeholder Liaison:

• Act as the primary point of contact for clients, external bodies, and regulatory agencies on all quality-related matters.

• Liaise with customers to understand and incorporate their quality expectations, ensuring these are embedded into project planning and execution.

9. Quality Training and Communication:

• Ensure the quality message is communicated clearly across all levels of the organization, promoting a culture of quality awareness.

• Develop and deliver quality-related training programs for employees to ensure compliance with the IMS and a shared commitment to quality excellence.

10. Documentation and Records Management:

• Manage and maintain all quality-related documentation, including inspection reports, test results, non-conformance reports, and audit findings, ensuring traceability and compliance with client and regulatory requirements.

• Prepare and submit quality performance reports to management and clients, highlighting any deviations, corrective actions, and overall quality status.

11. Environmental and OHS Management:

• Ensure that the quality management system integrates environmental and OHS requirements, maintaining alignment with ISO 14001 and ISO 45001 standards.

• Monitor and ensure compliance with safety protocols and environmental regulations during all phases of project execution.

________________________________________

Qualifications and Experience:

• Bachelor’s degree in Engineering (Naval Architect, Marine Engineer, Quality, Mechanical, Electrical, Electronics, Chemical) or Material Science.

• A minimum of 10 years of experience in shipbuilding, offshore EPC, or related industries, with at least 5 years of leadership in quality management.

• Proficiency in both Chinese and English, with effective verbal and written communication skills.

• In-depth knowledge of ISO 9001, ISO 14001, and ISO 45001 standards, along with experience in managing integrated management systems.

Roles & Responsibilities

This role reports to the Director of Customer Experience which is a group under the Regional Customer Satisfaction Team. The candidate’s primary focus is to champion service excellence delivery at our customer touchpoints (e.g. contact centers, service centers). You will lead the development, implementation, and assessment of training initiatives and quality assurance programs across multiple locations within the region.

Primary Responsibilities and Key Roles:

• Enhance end-to-end customer journey through:
• Customer feedback management (VOCs, Service audits, Data analysis & insights etc.)
• Active engagement of relevant stakeholders to address customer pain points
• Ownership of Service Recovery guidelines to empower frontline staff to resolve customer issues
• Set and drive regional initiatives to improve overall customer experience and NPS based on insights from customer feedback and trends analysis, including improvement of services processes and policies through customer journey mapping
• Drive a culture of service excellence throughout the CS team by working closely with relevant CS team members of subsidiaries to develop guidelines, training, and motivational programs to improve customer service handling skills, mindset and attitude of frontline service staff, agents, and technicians
• Organise and chair regular Service Quality Committee meetings with stakeholders to drive service improvement
• Conduct training needs analyses to determine the current state of knowledge, skills, and competencies among frontline staff. Analyze trends, emerging technologies, and best practices to ensure the development of customized training programs, and knowledge base, tailored to the unique needs of each location.
• Oversee the establishment and maintenance of quality assurance protocols for both frontline staff and training facilitators. Monitor adherence to established procedures, identify areas for improvement, and recommend corrective actions to ensure consistency in service delivery and training outcomes across all locations.
• Measure the effectiveness of training programs and quality assurance initiatives using appropriate metrics, such as pre- and post-training assessments, participant feedback surveys, and business impact analysis. Prepare regular reports detailing program performance, ROI, and recommendations for future enhancements.
• Continuously evaluate and refine existing programs to meet evolving business needs and respond to changing market dynamics
• Any other ad-hoc projects as assigned by the Director of Customer Experience
• Oversee the responsibilities of the Assistant Manager, Regional VOC/NPS Management

Job Requirements

• Bachelor's degree in any discipline with at least 5 years of relevant experience in service quality or consumer research functions in either hospitality or retail industries and/or e-commerce
• Experience with feedback management & generating insights from VoC/NPS data for presentations to management and other departments. Experience with Excel, Tableau, and Natural Language Processing would be a plus
• Experience with conducting (qualitative and quantitative studies), ie, surveys, and focus groups to gain better insights of key drivers of customer satisfaction
• Understanding the end-to-end customer journey and develop action plans at each touchpoint to elevate the customer’s experience, including online purchase experience and post-purchase experience. A practitioner of design thinking methodology and a proven record of service process re-design is a plus
• Strong project management skills, including the ability to plan, organize, and execute complex projects within tight deadlines
• Demonstrated proficiency in adult learning theories, instructional design principles, and modern training technologies
• Excellent verbal and written communication skills, with the ability to communicate effectively with all levels of staff and management
• Ability to work collaboratively with cross-functional teams and build strong working relationships