Title: Customer Care Specialist

Company: Britishpedia Media Group Sdn. Bhd.

Employment Type: Full-time

Basic Salary: RM 2300 - RM 2800

Location: Kuala Lumpur

About the Company:

At Britishpedia Media Group (BPH), we're more than just a publishing house – we're storytellers. Founded in 2013, we specialize in sharing inspiring life stories of successful individuals across Europe. Now expanding into Malaysia and Singapore, with plans for further growth in Asia, we offer a dynamic work environment with ample opportunities for career advancement.

Join Our Team as a Customer Care Specialist:

Embark on an exciting journey to connect with successful personalities. As a Customer Care Specialist, you'll play a crucial role in prioritizing customer satisfaction. Actively listen to their needs, resolve issues promptly, and build strong relationships. If you're a team player with excellent relationship skills, you have the spirit to join us.

Responsibilities:

- Respond promptly to customer inquiries via various communication channels.

- Follow up on inquiries and provide outstanding service through phone, email, and chat.

- Send reminders for payment follow-ups and ensure timely resolution.

- Review biographies completed by editors before client submission.

- Attend to government/authorities' requests and director/GM inquiries.

- Perform other administrative duties as assigned.

Requirements:

1. SPM/O-Level, Diploma, or Degree in any field.

2. 1-2 years of relevant work experience.

3. Proficiency and fluency in English and BM. Fluency in Indonesian language will be added advantage

4. Excellent verbal communication skills.

5. Clear and confident phone manner.

6. Customer-centric mindset.

7. Willingness to embrace challenges and take responsibility.

8. Positive attitude, adaptability, and problem-solving skills.

Join our team and be part of an inspiring journey at Britishpedia Media Group. Apply now! You can also email your resume to paul.loh@britishpediamedia.com or contact Mr.Paul @ 012 - 678 8542

Benefits:

- Career advancement opportunities.

- Positive work environment.

- Proper guidance and training provided.

Responsibilities

• Oversee and manage all marketing/branding platforms including company website and social media accounts. Develop and implement effective digital marketing strategies aimed at reaching target markets, increasing brand visibility, and any other business objectives.
• Produce engaging content and copywriting, optimise content scheduling, and maximise audience engagement for social media accounts.
• Design and maintain the company website incorporating brand identity, interactive features, and creative storytelling about us.
• Produce comprehensive property sales kits, conduct market research and analysis, and facilitate in the closing of property sales.

Requirements

• Bachelor’s degree in marketing, Graphic Design, or any related field
• Computer literate and well versed in Microsoft Office & Adobe Photoshop
• Stay updated with the latest digital marketing trends at various platform and techniques to ensure strategies remain relevant and effective.
• Experienced candidates / Fresh graduates are encouraged to apply.
• Experience with Adobe software, including Adobe Premiere Pro/Cap Cut, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and Canva.
• Creative, can-do attitude & energetic
• Strong communication and interpersonal skills to collaborate with cross-functional teams and engage with clients effectively.

Perks & Benefits

• Medical outpatient, dental and optical benifit
• Health screening benefit, gym and team building subsidy
• Free parking and daily lunch
• Group hospitalisation and personal accident insurance
• Complimentary stay for family and friends (3 nights a year)

 Responsibilities

• Oversee and manage all marketing/branding platforms including company website and social media accounts. Develop and implement effective digital marketing strategies aimed at reaching target markets, increasing brand visibility, and any other business objectives.
• Produce engaging content and copywriting, optimise content scheduling, and maximise audience engagement for social media accounts.
• Design and maintain the company website incorporating brand identity, interactive features, and creative storytelling about us.
• Produce comprehensive property sales kits, conduct market research and analysis, and facilitate in the closing of property sales.

Requirements

• Bachelor’s degree in marketing, Graphic Design, or any related field
• Computer literate and well versed in Microsoft Office & Adobe Photoshop
• Stay updated with the latest digital marketing trends at various platform and techniques to ensure strategies remain relevant and effective.
• Experienced candidates / Fresh graduates are encouraged to apply.
• Experience with Adobe software, including Adobe Premiere Pro/Cap Cut, Adobe Illustrator, Adobe InDesign, Adobe Photoshop, and Canva.
• Creative, can-do attitude & energetic
• Strong communication and interpersonal skills to collaborate with cross-functional teams and engage with clients effectively.

Perks & Benefits

• Medical outpatient, dental and optical benifit
• Health screening benefit, gym and team building subsidy
• Free parking and daily lunch
• Group hospitalisation and personal accident insurance
• Complimentary stay for family and friends (3 nights a year)

Job Description:

• To involve in recruitment processes.
• To liaise with relevant government agencies such as SOCSO, labour office, local municipal council, KWSP ,LHDN and other private corporations pertaining to employees and building administration matters.
• To be involved in preparation of human resources data, presentations and reports.
• To participate in continual improvement plans including create, review and implement new company policy, handbook, review and updating standard operating procedures manual, job description and ISO processes.
• To ensure all queries pertaining to human resources and admin works are accurately and appropriately monitored and resolved.
• To involve in maintaining HR & administrative systems including networking information, electronic messaging, filing and correspondence.
• To carry out other duties as assigned by immediate superior.

Requirements:

• Good time management with ability to prioritise workload.
• Ability to use own skills for use in database analyses and presentation
  work
• Excellent oral and written communication
• Electronic messaging and diary management
• Detail oriented and leadership
• Accurate worker with attention to detail
• Professional appearance and manner
• Innovative approach to change

Perks & Benefits:

What We provide to you??

• You will remunerate with Good Basic Salary based on experience.
• Additional Annual Leave
• Your Medical Claims Are On Us
• Additional Public Holiday
• EPF & SOCSO & EIS
• Working with a fast-growing company
• We host annual dinner & festive events.
• Office snack
• Career Development Opportunity
• Yearly Bonus and Increment
• Training and Certification.
• Perfect Attendance Rewards
• GSH Insurance and GPA Insurance

職位描述：

• 參與招募流程。
• 與相關政府機構（如 SOCSO、勞工局、當地市議會、KWSP、LHDN 和其他私人公司）就員工和建築管理事務進行聯絡。
• 參與人力資源數據、演示和報告的準備。
• 參與持續改善計劃，包括建立、審查和實施新的公司政策、手冊、審查和更新標準作業程序手冊、工作說明和 ISO 流程。
• 確保與人力資源和管理工作有關的所有疑問得到準確、適當的監控和解決。
• 參與維護人力資源和行政系統，包括網路資訊、電子訊息、歸檔和通訊。
• 執行直接上級交辦的其他職務。

要求：

• 良好的時間管理能力，能夠決定工作量的優先順序。
• 能夠運用自己的技能進行資料庫分析和演示
  工作
• 優秀的口頭和書面溝通
• 電子訊息和日記管理
• 注重細節和領導力
• 精確的工人，注重細節
• 專業的外表和舉止
• 創新的變革方法

津貼和福利：

我們為您提供什麼？

• 您將根據經驗獲得良好的基本薪資。
• 額外年假
• 您的醫療索賠由我們承擔
• 額外公共假期
• EPF & SOCSO & EIS
• 與快速成長的公司合作
• 我們舉辦年度晚宴和節慶活動。
• 辦公室零食
• 職涯發展機會
• 年度獎金和增量
• 培訓和認證。
• 完美出席獎勵
• GSH 保險和 GPA 保險

RESPONSIBILITIES:

• Updating financial records via accounting software
• Preparing weekly report
• Maintain petty cash and record petty cash via accounting software
• Recording financial transactions.
• Assisting with accounts payable and receivable management.
• Performing quarterly hard close activities.
• Assisting with audits and ensuring compliance with accounting standards.
• Maintaining accurate and up-to-date financial records.
• Identifying and reporting any financial discrepancies or irregularities.
• Assist on board E-Invoicing & software migration

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Positive and friendly working environment
• Work life balance
• EPF, SOCSO and EIS contribution
• 5 working days per week 

JOB DESCRIPTIONS

• Entering and uploading transaction reports and invoices into company databases
• Sorting, coding, matching and filing invoices, expense reports and complete and incomplete transactions
• Organizing and maintaining creditor and vendor files and corresponding with vendors and creditors
• Preparing and processing electronic payments, transfers and financial transactions
• Processing incoming payments and accounts and ensuring compliance with financial regulations and procedures
• Evaluating reports and verifying discrepancies to resolve client billing issues and to finalize client payments
• Handling supplier and site queries relating to payables
• Maintaining accurate records and providing documentation for auditing and tax reporting purposes
• Verify expense reports
• Reconcile statements and payment records
• Perform various reconciliation for amount received or invoice/PO/DO before requesting for payment
• Prepare weekly reports on accounts receivable, ageing and unbilled amount
• Prepare weekly reports for payable amount, budget (to manage liquidity) and operating expenses
• Resolve any discrepancies and ensure all clear
• Follow up with the collections from relevant parties
• Perform other ad-hoc tasks assigned

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking,Business Studies / Administration / Management
• Preferably at least 4 years of related working experience.
• Preferably Manager specializing in Accounting / Auditing or equivalent.
• Required spoken language(s): English,Malay,Chinese,Mandarin.
• Required written language(s): .
• 1 undefined positions available

Job Requirement:

• Process Supplier invoices and Payment on daily basis
• Filing invoices and supporting documents in our sharepoint
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Accounting / Auditing or equivalent.
• Good communication skills in English, Malay, Chinese language for both spoken and written

SALES & MARKETING EXECUTIVE

Job Description

We are looking for a competent and ambitious Sales & Marketing Executive to join our team.

Job scope & Responsibilities:

• Establishing new business and maintain good relationship with existing/new customers.
• Attend to customers’ enquiries, preparation of quotation, follow up with customers and maintaining client records.
• Manage collections from customers in accordance with the Company’s credit policies, terms and procedures.
• To actively acquire and seek out new sales opportunities through cold calling, networking and social media.
• To create frequent reviews and reports with sales and customers data.
• To review, recommend and follow-up on sales applications and documentations.

Qualifications: 

• Candidate must hold at least a bachelor's degree and demonstrate proficiency in reading and writing Basic English.
• Fresh graduates are encouraged to apply
• Computer literate (MS Office, Social platform, TikTok, Facebook etc.)
• Positive attitude and willing to learn. Self-motivated.
• Possess own transport.

Perks & Benefits

• Good Basic Salary with Good Commission Structure 
• Casual dress code
• Mentoring Provided
• Great Environment to Learn and Polish Up Self-Skill
• Annual Leave
• Friendly Work Environment

Introduction

JV PIONEER™ is a local brand that specializes in Professional LED Lighting Solutions cater to Industrial Commercial & Government sectors. We provide the most highly reliable range of lighting locally and in Asia Country. Over the years of courageous leadership imperatives, the latest products & technologies to create the TRUST to customers.

The Sales Executive role at JV Pioneer (M) Sdn Bhd is a pivotal position within the company's team. As a Sales Executive member of the Sales Department, reporting to the Sales Manager, he/she key roles involve building strong relationships with clients, understanding their lighting requirements, and providing tailored solutions that enhance illumination and contribute to energy savings and environmental sustainability.

You will play an important role in the following:

1. Developing, nurturing, and providing professional consultation services with new and existing clients.
2. Organizing daily work schedules, identifying, planning, and implementing a sales strategy to exceed sales targets.
3. Conducting new assessments and understanding the requirements of corporate clients.
4. Prepare a proposal for presentation and quotation to potential clients.
5. Understanding the market and staying updated with industry trends, competitors, and market conditions.
6. Closing sales deals and securing contracts with clients.
7. Communicate with internal and external parties on sales activities and report to your superior.

To be successful in this role you will need to have:

1. Minimum Bachelor Degree / Diploma / Certificate in Sales, or equivalent
2. 2 years of experience in a related industry
3. Able to communicate efficiently in Malay and English
4. Possess own vehicle and must be able to travel outstation within a state.
5. Strong interpersonal skills and communication skills.
6. Ability to build and maintain relationships with clients.
7. Fresh Graduate are welcome too

How this career will benefit you:

1. Salary Package: Basic + Allowance + Commission 
2. Epf, Socso & Eis
3. Panel Clinic
4. Allowance (Meals, Petrol, Traveling, Accommodation)
5. Sales Incentives
6. Five-day work a week
7. Work Independently
8. Computer/Laptop & Mobile Phone provided.
9. Bonus & Increment

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Customer Service Executive who will be responsible for the following:

Responsibilities:

• Collaborate with Operation Director and HR Manager in setting and driving organizational vision, operations strategy, and hiring levels

• Resolve customer complaints brought to your attention

• Create policies, procedures and oversee the customer service processes

• Conducting surveys and writing reports based on customer feedback on products and services

• Ensure compliance are met along with the business regulations, and take appropriate action when necessary

• Analyze internal operations and identify areas for process enhancement

• Answering client correspondences through email, social media and via telecommunication

• Relaying extensive product information to customers

• Managing orders, stocks and ensuring their prompt delivery

• Rerouting customer request or calls to the relevant PIC or departments when advanced solutions are needed

• Create filing system for customer records, including contact information, purchases and billings.

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders

Requirements:

• One or more years of experience in executive leadership roles

• Excellent leadership skills, with steadfast resolve and personal integrity • Knowledge of CRM systems would be an advantage

• Good interpersonal, written and oral communication skills

• Able to lead the team to promote excellent customer service

• Ability to diagnose problems quickly and foresee potential issues

• Creating policies and procedures on customer service process

• Possess excellent product knowledge to enhance customer support

• Conduct quality assurance surveys with customers and provide feedback

• International business experience

Introduction

JV PIONEER™ is a local brand that specializes in Professional LED Lighting Solutions cater to Industrial Commercial & Government sectors. We provide the most highly reliable range of lighting locally and in Asia Country. Over the years of courageous leadership imperatives, the latest products & technologies to create the TRUST to customers.

The Sales Executive role at JV Pioneer (M) Sdn Bhd is a pivotal position within the company's team. As a Sales Executive member of the Sales Department, reporting to the Sales Manager, he/she key roles involve building strong relationships with clients, understanding their lighting requirements, and providing tailored solutions that enhance illumination and contribute to energy savings and environmental sustainability.

You will play an important role in the following:

1. Developing, nurturing, and providing professional consultation services with new and existing clients.
2. Organizing daily work schedules, identifying, planning, and implementing a sales strategy to exceed sales targets.
3. Conducting new assessments and understanding the requirements of corporate clients.
4. Prepare a proposal for presentation and quotation to potential clients.
5. Understanding the market and staying updated with industry trends, competitors, and market conditions.
6. Closing sales deals and securing contracts with clients.
7. Communicate with internal and external parties on sales activities and report to your superior.

To be successful in this role you will need to have:

1. Minimum Bachelor Degree / Diploma / Certificate in Sales, or equivalent
2. 2 years of experience in a related industry
3. Able to communicate efficiently in Malay and English
4. Possess own vehicle and must be able to travel outstation within a state.
5. Strong interpersonal skills and communication skills.
6. Ability to build and maintain relationships with clients.
7. Fresh Graduate are welcome too

How this career will benefit you:

1. Allowance (Meals, Petrol, Traveling, Accommodation)
2. Sales Incentives
3. Five-day work a week
4. Flexibility to work from home
5. Work Independently
6. Computer/Laptop & Mobile Phone provided
7. Bonus & Increment

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents, and communicating relevant information across.
• Responsible to process customer`s orders in timely manner and effectively.
• To assist salesperson to prepare sales order.
• To handle customer enquiries related to product and order.
• Attend to incoming calls and email inquiries.
• Liaise with customer via phone and/ or email for delivery arrangement and all matters related to sales order.
• To follow-up with salespersons enquiries.

Requirements:

• Proven experience in sales; experience as a sales coordinator or in other administrative positions will be considered a plus.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong verbal and written communication skills.
• A team player with high level of dedication.
• Possess at least High school / Advanced/ Higher/ Graduate in any relevant field.
• Have a minimum of 1 & 2 year of working experience.
• Computer literate.
• Self - initiative and able to work independently.
• Possess own transport and willing to work in Kepong.

Perks & Benefits

• Medical insurance
• Personal leave
• Personal development opportunities

Headquartered in Kuala Lumpur, Malaysia, AAA Greencell International Group is the pioneer in advocating Cell Medicine to the public and it has done so for the past 10 years. Under the founder, Prof Carl Zhang’s leadership, the company offers sophisticated products to improve cellular health and wellness, which includes Health & Wellness devices, Food Supplements, Skin Care and Home Care products. In 10 years, we have reached more than 10 countries and currently have office set up in countries like Singapore, Indonesia and Thailand to better serve our distributors and customers.

Currently, our growing company is seeking to hire a Graphic Designer who will be responsible for the following:

Responsibilities:

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

Requirements:

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus