At OPSM, we are passionate about opening eyes to the unseen. As a leading eye care and eyewear retailer, we have been looking after the eyes of Australians and New Zealanders for over 80 years. As part of Luxottica Group, a global eyewear company, we have over 9,000 retail stores across 150 countries and work with brands such as Ray Ban, Oakley, Prada, Burberry and Chanel.
Rating Reviews
Rating is calculated based on
43
reviews and is evolving.
Pros: I've really appreciated the career growth opportunities available at OPSM. The company provides excellent training programs for Optical Dispensers, allowing me to continuously learn new skills and advance my knowledge in optical services. The team at Oaklands Park is super supportive, which makes the work environment enjoyable and collaborative. It's a stable retail chain.
Cons: Sometimes, the workload during peak periods can be quite intense, requiring careful time management. While career progression is encouraged, the approval process for certain internal transfers or advanced training can sometimes feel a bit slow or opaque.
Advice to Management: Continue to invest in employee development and streamline the processes for internal career progression. Clearer communication on future growth paths would be beneficial for employees eager to advance within the company.
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Pros: The team in Bundaberg is truly fantastic; everyone is super supportive and we really help each other out, which makes the work environment enjoyable. As an Associate Dispenser, there are ample opportunities for learning and development in the optical retail industry, from new lens technologies to improving customer service skills. OPSM, as a major retail company, provides decent pay and benefits for the role, and the job security is pretty solid. We also have reasonable flexibility with
Cons: During peak seasons or busy holiday periods, the workload for Associate Dispensers can get quite heavy, which sometimes feels overwhelming. Also, some of the corporate approval processes, particularly for special orders or customer requests, can be a bit slow and cumbersome, occasionally impacting customer experience. While there are growth opportunities, progression within the Bundaberg store itself might be limited without moving to a larger city or a different role, which is a common retail
Advice to Management: Focus on streamlining the internal approval systems to improve efficiency, especially for customer-facing tasks. Also, consider clearer pathways for career progression for dedicated staff in regional stores to help retain talent.
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Pros: I really appreciate the team dynamic at the Bundaberg store. Everyone's supportive, which makes learning the ropes as an Associate Dispenser much easier. The ongoing training provided by OPSM for optical dispensing is comprehensive, helping me grow my skills in the healthcare retail sector, ensuring we provide excellent customer service for eyecare. The pay and benefits are quite competitive for the optical retail industry in regional Queensland, which is a big plus. It feels like a secure job
Cons: During busy periods, especially on weekends or public holidays, the workload can become quite demanding for an Associate Dispenser. While the team pulls together, it can sometimes feel a bit overwhelming, affecting the pace of customer service. Improved staffing during peak times could really make a difference. Communication on company-wide changes or new product rollouts sometimes feels a little delayed reaching the store level in regional areas like Bundaberg. It would be helpful to get more
Advice to Management: Consider reviewing staffing levels during peak hours to ease workload on Associate Dispensers and ensure consistent customer service. Also, improving the speed and consistency of internal communications, especially for regional stores, would be beneficial for the entire team.
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How often do employees at OPSM typically receive merit increases for their performance in retail roles?
In my experience at OPSM, performance reviews usually happen annually, and merit increases are generally awarded then based on individual contributions and company performance. It's a standard process for many in the optical retail industry.
What's the category management team like at OPSM in Sydney, and how do they approach leadership communication?
At OPSM in Sydney, category management involves collaborating across teams; leadership communication is direct and focuses on data-driven decisions, which I found really effective for alignment within our retail environment.
What kind of technical assessment can I expect for an optical dispenser role at OPSM in Sydney?
For an optical dispenser position at OPSM, I recall the technical assessment focused on practical skills like lens verification and frame adjustments, typical for a retail optical environment in Australia.
How are cross-team relationships at OPSM, especially for roles in optical retail?
In my experience at OPSM, collaboration across different teams, like retail staff and head office, is quite strong. We often work together on projects impacting the customer experience across our stores.
What specific skills does OPSM look for in optometrists for their retail roles in Australia?
OPSM values strong clinical skills, excellent patient communication, and retail acumen. Experience with optical dispensing and fitting contact lenses is highly beneficial for optometrist positions within their Australian network of optical stores.
What's it like to lead category management at OPSM in the Australian retail sector?
Leading category management at OPSM involves developing data-driven strategies and communicating them effectively to cross-functional teams, influencing the product assortment for leading eyewear brands across Australia.
What's the typical dress code like for optometrists at OPSM stores in Australia?
At OPSM, optometrists generally wear smart casual attire, often a branded shirt with smart trousers or skirts, which feels professional yet comfortable for interacting with patients in a retail environment across their large network of stores.
What's the team atmosphere like at OPSM, an optical retail company?
Working at OPSM in optical retail, I found the team dynamic really supportive, especially in their larger stores, fostering a collaborative environment for roles like optical dispensers.
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