At EdgeTier, we help customer support teams uncover the true value of every customer conversation. Using a suite of proprietary models and the latest Generative AI, EdgeTier analyses each customer interaction in real-time, surfacing actionable insights that detect emerging issues, reveal the root causes of customer problems, and identify key trends. This visibility allows support teams to resolve issues faster, improve agent performance, and make data-driven decisions that drive business impact.
Our mission is to turn customer support into an insights engine, empowering teams to share reliable insights with the rest of the business and drive continuous improvement. Leading brands like Abercrombie & Fitch, TUI Global, Belmond and Kaizen Gaming trust EdgeTier to understand customers' needs, improve CSAT, create efficiencies, and keep customers coming back.
Recognised as one of Deloitte's Technology Fast 50 and among Sifted Europe's Fastest-Growing Startups, EdgeTier is reshaping customer support analytics, supporting customer service teams to become the true voice of the customer.
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Pros: As an AI Engineer at EdgeTier, I've had incredible opportunities for career growth. The company thrives on innovation, letting me work on complex machine learning models and conversational AI that directly impacts our product. The team is super supportive, always ready to share knowledge and help each other develop new skills, which is crucial in the fast-paced tech industry. I appreciate the focus on learning and development.
Cons: While career growth is strong, sometimes the rapid pace means project scopes can shift, requiring quick adaptation. Clearer communication on long-term project roadmaps could help manage expectations for individual career progression more effectively. Also, some internal approval processes could be streamlined to keep things moving faster.
Advice to Management: Continue fostering the learning environment, but consider implementing more structured mentorship programs and clearer communication paths for career progression to support long-term employee development. Streamlining some internal approval flows would also be beneficial.
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What is the typical work environment like for a software engineer at EdgeTier in Dublin?
The culture at EdgeTier is collaborative, with a strong emphasis on knowledge sharing among engineers. Teams often work on challenging projects in the ad-tech space, fostering a learning-oriented environment.
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