Fin is the Customer Agent company delivering perfect customer experiences – from support to sales to commerce.
30,000+ companies use our products. Fin resolves over 2 million conversations weekly, is doubling growth year on year, and has surpassed $400M in annual recurring revenue.
Founded as Intercom in 2011, we revolutionized modern customer communication. When it became clear AI would fundamentally reshape the industry, we reinvented the company – rebuilding our product, infrastructure, and team around AI. Still founder-led, we're one of the largest and fastest-growing private software companies in the world, with more than 1,400 people across six global offices.
Rating Reviews
Rating is calculated based on
32
reviews and is evolving.
Pros: The best part about Fin is definitely the focus on career growth. They provide access to relevant training and encourage internal mobility. Being in the fintech sector means you're always working with cutting-edge technology, which keeps the work interesting. The company culture fosters collaboration among engineers, and the remote work flexibility is top-notch, making it easy to balance personal life with demanding projects.
Cons: While there are many positives, the workload can sometimes feel quite heavy, leading to occasional long hours, which slightly impacts work-life balance. Communication from leadership regarding long-term strategy could be more transparent at times. Also, the pay and benefits, while competitive for the industry, could be a bit more generous compared to some other major tech players in the Chicago area.
Advice to Management: Continue investing in employee development and training programs. Consider enhancing leadership communication to provide clearer strategic direction and expectations to teams.
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Pros: The collaborative spirit among the engineering and product teams at Fin is fantastic. There's a strong emphasis on continuous learning and innovation, which is crucial for a Senior Forward Deployed Engineer in the AI industry. I love being able to work closely with clients, seeing our AI-powered executive assistant solutions make a real difference. The technical challenges are stimulating, and you get to really own your projects, providing excellent career growth for folks in tech. The
Cons: As a growing AI startup, some processes can feel a bit ad-hoc, particularly around internal tool documentation or specific career progression frameworks beyond the immediate project scope. The workload for a Forward Deployed Engineer can get intense during critical client onboarding phases or product launches, sometimes affecting work-life balance for short periods. This is typical for an agile tech environment in San Francisco, but could use some refinement.
Advice to Management: Continue to invest in structured professional development and clearer pathways for Senior Forward Deployed Engineers to advance, especially as the company scales. Streamlining some internal communication and documentation processes could significantly reduce overhead during peak times. Keep
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Pros: I've really appreciated the opportunities to work on innovative projects within the fintech space. The team is generally collaborative and skilled, and there's a strong emphasis on learning and development. The remote-friendly policy has been a huge plus, offering genuine flexibility for managing personal commitments alongside work.
Cons: Sometimes, project requirements can feel a bit fluid, leading to some re-work. Communication across departments isn't always as streamlined as it could be. While job security feels pretty good, there have been instances where strategic decisions seemed to come with little prior team input.
Advice to Management: Continue investing in clear project roadmaps and streamline cross-departmental communication to enhance efficiency. Recognizing and celebrating team wins more consistently would also be beneficial.
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What are the application steps for a software engineer role at Fin in New York?
Applying for a software engineer position at Fin in NYC usually involves submitting your resume online, followed by a recruiter screening and then technical interviews. I found the process quite straightforward and transparent for the roles I've seen posted for their mid-sized fintech company.
What's the dress code like for remote meetings at Fin?
For remote meetings at Fin, our employees in the tech industry typically dress business casual, just as they would for an in-office meeting at our New York headquarters.
Does Fin offer pay equity for software engineers in mid-sized tech companies?
I've seen Fin actively work towards pay equity for roles like software engineers here. They seem to conduct regular reviews to ensure fair compensation across the board for our mid-sized tech company.
What's the typical promotion timeline for a Software Engineer at a mid-sized fintech company in London?
At my fintech firm, usually after about 2-3 years as a Software Engineer, if performance is strong and there's a business need, we see promotions to Senior Software Engineer. It's competitive, but very achievable.
Does Fin truly prioritize sustainability in its daily operations in the finance industry?
Yes, at Fin, our commitment to sustainability is evident in our operations, like our reduced paper usage and energy-efficient office spaces in London. We actively encourage eco-friendly commuting for our employees, reflecting our core values in practice.
What's the dress code like for remote meetings at Fin, a fintech company in New York?
For remote meetings at Fin, a fintech firm in New York, it's pretty casual; think business-casual is a safe bet for most roles, even in customer support or data analysis.
What's the biggest challenge for a CEO at Fin, especially regarding company strategy in the current financial industry landscape?
As CEO at Fin, navigating regulatory changes and adapting our company strategy to maintain a competitive edge in the fast-paced financial sector requires constant vigilance and agile decision-making.
Does Fin offer hybrid schedules for remote employees in the tech industry?
Yes, as a large company in the financial technology sector, Fin provides hybrid work options, allowing me to balance working from home a few days a week with in-office collaboration for my software engineering role.
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