Total 266 equipment manager job vacancies in Malaysia

At Turner & Townsend we?re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 offices worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.

Leading delivery of number of projects, lead point of contact for project stakeholders and client.
Project lead within Westpac, and commercial lead for J&J
Fit-out experience preferred
Also experience delivering across a programme of works would be beneficial
Lead cost
... Click here to view more detail / apply for Senior Cost Manager

09th October,
ASSISTANT PROPERTY MANAGER, WASAGA BEACH,  ON With community and collaboration at our core, working at Parkbridge is not just a jobits an experience! We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team. Our Parkbridge team is supported with competitive compensation packages, generous performance-based incentives, GRRSP-matching, health benefits, and paid wellness and volunteer days. If you share our vision to help build memories that will last a lifetime, we encourage you to apply today! Our Assistant Managers are responsible for collaborating with the Property Manager on many facets of the business including, operations, staffing, maintenance and planning at our residential lifestyle properties.  They are ambassadors of the Parkbridge brand, and the heart of our communities.    The major areas of
... Click here to view more detail / apply for Assistant Property Manager

At JV Recruitment we have a 10 year history of placing successful candidates with different builders and construction companies all over the eastern seaboard of Australia. 
Are you an experienced project manager looking for your next role?
We have a great opportunity for one of our clients who are on the hunt!
The client: 
The client in question undertake large shopfitting and fit-out projects, anywhere from the range of $50k to $5 million, for notable clients throughout Australia and New Zealand.
The role:
As a Project Manager, you will be based in their Brisbane office and responsible for numerous current projects all along the eastern seaboard of Australia.
Requirements:
- 2/3 years experience of project management and relevant qualifications
- Proven experience and knowledge of shopfitting and fit-out projects
- Ability to commute and work in Brisbane office when not on site
- Strong character and ability to hit the ground running ... Click here to view more detail / apply for Project Manager ? Shopfitting

Join an iconic brand built on a human touch with a playful side
Lead a passionate experience team, with access to world class facilities at Bondi Westfield
Free gym membership for your buddy, discounted PT more benefits
About us:
There's never been a better time to join Virgin Active, we have the best talent, doing the best work of their lives with meaning. Our continuous focus on inspiring people to live an active life is what unites us and sets us apart in our vision to be the world's most loved exercise brand.
We are part of the Virgin group of companies worldwide and launched our Australian business in with one club, five studios and a dedicated team of just 50 people. Today, we have a team of nearly 1,000 people and we're building a collection of iconic locations in Sydney and ... Click here to view more detail / apply for Customer Experience Manager

BETTER BEGINS HERE
Crown Resorts is a great place to visit and it?s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you?ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Sydney have an exciting opportunity available for an experienced Workforce Planning professional to join the Crown Sydney team as an Assistant Manager on a full-time, permanent basis. This role plays a significant part in the operations at Crown, providing effective staffing solutions and maintaining adequate workforce distribution to ensure our teams are optimised to deliver elevated experiences for our guests.
This is a high-volume role where you?ll work collaboratively with the ... Click here to view more detail / apply for Workforce Planning Assistant Manager

The Yiros Shop is a family owned and operated business that pays homage to traditional Greek street food by adding a new yet authentic modern twist.
The Yiros Shop has quickly become one of Queensland?s most favourite Fast Food Restaurants serving traditional Greek Yiros filled with delicious tastes and flavours, snack-boxes, salads and delicious Greek desserts. Our stores have a fun, chilled out atmosphere for our customers and cater for 50/50 eat-in and takeaway.
The Yiros Shop currently has 16 locations stretching across Brisbane, Moreton Bay region and the Gold Coast region with more locations opening all the time!!
Looking for an experienced Restaurant Manager to join our store in Berrinba.
Expected Salary $65k depend on experience and availability.
The Job involves:

Opening and closing the store including weekends.
Supervising and management employees including juniors
Training and Development of all
... Click here to view more detail / apply for Restaurant Manager Berrinba

Job Title: Complex Case Manager (Non-Clinical)

Location: PRESTON

Salary: Up to 35K

Contract: Full-Time, Permanent

We’re looking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team. You’ll be a role model to the people in your team, empowering them to be their very best. We’d love you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care.

Together, we're building a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

A little about us

We like to think of Routes as an incredible team of folk from all walks of life, working together with one thing in common: we all care about making a difference. And that’s not just for our clients but for our workers too.

For the last 15 years at Routes, we’ve been taking pride in what we do: delivering high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.

If this sounds like a companyyou’d like to be part of, we’re already on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: delivering good care to your community.

What does this mean?

• Part of a team – nurses/everyone coming together/lean on each other.

  
  

  • Working closely with your Registered Service Manager and Nurse Case Manager(s)

    
    

    • Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.

      
      

      • Our in-house recruitment team to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have Zero Agency use.

        
        

        • Routes Academy, which not only means your workers are highly trained, but both you and your workers have opportunities to progress your careers and develop

          
          

          • We recently rolled out Digital Care Plans, making our operations more efficient

            
            

            • Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

              
              

              And of course, just a few extra little perks like...

              • Wellbeing and financial support with our Employee Assistance Program (EAP)

                
                

                • 25 days holiday, additional bank holiday leave plus an extra day of for your birthday

                  
                  

                  • Saving for future-you with our Pension Scheme

                    
                    

                    • A competitive salary plus an attractive bonus package based on service performance

                      
                      

                      • A fun, friendly and supportive workplace (we have many great personalities!)

                        
                        

                        So, what do you think? If you’re interested in joining Routes as a Case Manager in the North East, here’s what we’re looking for from you:

                        • Someone passionate about putting people first

                          
                          

                          • Organisational & time management skills

                            
                            

                            • A good Understanding of CQC requirements

                              
                              

                              • Experience in managing complex care packages with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis

                                
                                

                                • Experience of managing a team of healthcare workers

                                  
                                  

                                  • You will need to be a driver with access to your own car for work

                                    
                                    

                                    Your core role will include:

                                    • To take ownership of a caseload of complex clients with clinical interventions including, spinal injuries, acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically

                                      
                                      

                                      • To co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and maintainingappropriate skill mix to ensure safe and effective clinical practice

                                        
                                        

                                        • Upholding high standards in care and prioritising a person-centred approach

                                          
                                          

                                          • Prioritising individual wellbeing in our care practices

                                            
                                            

                                            • Being a responsive advocate for complaints and safeguarding, and encouraging improvement

                                              
                                              

                                              • Developing comprehensive care plans and risk assessments

                                                
                                                

                                                • Providing support for your care packages through observations and mentoring sessions, and regularly reviews

                                                  
                                                  

                                                  
                                                  This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!

Sales Account Manager

Middleton

Permanent Role

£28,000 - £35,000, dependent on experience

Monday to Friday, 8am to 5pm

We are currently hiring for a Sales Account Manager position on behalf of our client, a leading distribution company based in Middleton. We are seeking two experienced individuals to join their growing team. With over 30 years of specialisation, our client is an industry leader and this is an excellent opportunity to join their dynamic team.

This is a permanent role with an immediate start date.

Key Responsibilities:

• Manage and nurture existing accounts, providing exceptional customer service at all times.
• Cross-sell the full range of products to ensure clients receive a well-rounded service.
• Respond to email and telephone inquiries from customers.
• Coordinate with the logistics department to arrange carrier transportation, deliveries, and returns for customers.
• Record all collections and deliveries in the company's systems and order necessary stock.
• Assist with any other administrative or account management tasks as needed by the Office Manager.

Person Specification:

• Prior experience in internal sales, account management, or business development roles.
• Ability to build and maintain strong relationships with clients.
• Excellent written and verbal communication skills, with the ability to adapt style to individual customers.
• Strong attention to detail and organisational skills, with a focus on producing high-quality work.

Benefits:

• Company pension
• Company events
• Excellent bonus scheme

Do you have experience in internal sales?

Are you customer-focused and ready to join a dynamic team?

If so, this could be the perfect role for you.

Please apply online or by sending your CV to jobs@bamfordcs.co.uk.

Please note: If you do not receive a response within 7 working days, your application has not been successful and we wish you the best with your job search.

To view more jobs from Bamford Contract Services, Find us on Facebook bamfordcs or follow us on Twitter bamfordcs.

We are looking for a Assistant Store Manager to join Team OB in our Euston store.

As an Assistant Store Manager, you will work alongside your Store Manager to enhance sales and motivate your team. Reporting to the Store Manager, you will bring enthusiasm, positivity, and joy to the store by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts. Your rota will be communicated to you in advance by your line manager, and we are open to having conversations about working flexibly.

More about the role …

OB Assistant Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Lead by example and provide guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Work alongside the store manager to ensure the team delivers exceptional customer experiences.
• Support your store manager with progress meetings and appraisals in a timely manner for all team members and carry out the meetings where appropriate.
• Work with your team to develop and support their career progression.
• Follow company guidelines for all cash handling including till transactions and cashing up.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support throughout Looop eLearning platform
• Free refreshments and treats in store

What we look for:

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.

Equity, Diversity & Inclusion at OB

At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities.

Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme.

To read more about our ED&I commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

Proud member of the Disability Confident employer scheme

Assistant Store Manager Opportunity:

Lead, inspire, and excel – creating amazing value everyday!

As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why Choose Us?

A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship.
Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success.
Rota’s are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday.
Enhanced Family friendly benefits and life assurance.
In-store discount of 10% along with exclusive discounts through our colleague online benefits portal.
All year-round initiatives to recognise and reward our colleagues.
Access to Employee Assistance to support your well-being.

Your Impact:

Love our customers:
Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.

Care for our colleagues:
Create a safe environment for your team and ensure all policies and procedures are followed.
Work alongside the Store Manager to help support the team around you.
Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.

Protect the pounds (and euros):
Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Ready to Join Us?

This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us.

About us...

From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We’re on an exciting journey, and you can be a part of it.
We’re part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you’ll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you’re part of our family, we’ll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.

Property Administration Manager

Salary: £25,000 / £11.32 per hour

Benefits: 20 days holiday + bank holidays, Pension scheme

Hours: 9am to 6pm Monday-Friday, 10am to 3pm Saturdays

(every other Saturday only and option of one-week day off every other week)

Location: Essex, IG1

Start Date: 4th Jan

Ideal Locations was established in 2003 has evolved from a small establishment to a progressive company moving in new directions and is still growing well beyond our expectations

We offer a range of lettings (both council and private letting), management, mortgages and guaranteed rent schemes (Private Sector Leasing via council lets).

Due to continued success we have an exciting opportunity for an experienced Property Administration Manager to join our team.

The successful candidate will be someone who is hardworking, confident, enthusiastic and reliable. You must be presentable, a good communicator, willing to learn and able to use your own initiative.

Duties Include:

• Managing & coordinating maintenance enquiries sent by tenants through our reporting software
• Liaising with tenants, landlords and contractors and coordinating works, contractor invoicing and follow up from all parties.
• Producing tenancy extensions and managing renewals and associated negotiations with all parties.
• Daily liaison with tenants, landlords and contractors; dealing enquiries and updates.
• Updating of specified areas of the property management database
• Ensuring tenant / contractor / landlord compliance with statutory and contractual obligations.
• Organising gas safety certificates, electrical certificates and EPCs.
• Arranging inventory check in and out reports and midterm inspections with supplier and tenants.
• Updating window displays
• Maintaining and ordering stationery supplies
• Logging invoices and paying suppliers / tradesman
• Keeping reception area and front office tidy

The Ideal Candidate:

• Minimum 1+ year property management experience.
• Strong work ethic and ability to work without supervision
• Excellent accurate computer skills and preferably experience using property software (10Ninety)
• Highly organised, ability to handle a number of different issues at one time and able to carry out tasks to a successful conclusion.
• Team player / happy to help with all aspects of the business as and when required.
• Clear and accurate verbal & written communication skills.
• Be resilient, able to remain calm under pressure and work to deadlines

In order to be considered for this position, please click the APPLY button and forward a copy of your CV.

Keywords: Administration Assistant, Admin Assistant, Assistant Administrator, Administration, Admin, Administrator, Office Administrator, Secretarial and Administration, PA and Administration, Data Entry, Assistant, Secretary, Property, Sales and Lettings, Sales, CeMap, Property Manager, Tenancy, Construction.

Assistant Store Manager Opportunity:

Lead, inspire, and excel – creating amazing value everyday!

As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life.
We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Why Choose Us?

A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success.
Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship.
Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success.
Rota’s are scheduled four-weeks in advance, creating a culture that cares for your life outside of work.
Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday.
Enhanced Family friendly benefits and life assurance.
In-store discount of 10% along with exclusive discounts through our colleague online benefits portal.
All year-round initiatives to recognise and reward our colleagues.
Access to Employee Assistance to support your well-being.

Your Impact:

Love our customers:
Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards.
Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts – Keeping our 'two is a queue' initiative in mind.

Care for our colleagues:
Create a safe environment for your team and ensure all policies and procedures are followed.
Work alongside the Store Manager to help support the team around you.
Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching.

Protect the pounds (and euros):
Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved.
Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly.

Ready to Join Us?

This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us.

About us...

From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We’re on an exciting journey, and you can be a part of it.
We’re part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you’ll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you’re part of our family, we’ll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.

Welcome to GOLDSTAR CHEFS, the UK's main recruitment hub for Asian themed establishments seeking high calibre international hospitality professionals from around the world as well as within UK.

The UK is probably the world's biggest and most advanced global cuisine market and an attractive jobs market for International Chefs and Hospitality Managers. As a reputed hospitality recruiter (+ government authorised migration specialist) we are enabling talented professionals like you to be hired within UK's diverse hospitality industry sectors.

We represent stable, reputed and principled employers who abide by high standards of employment practices and ethics. A Goldstar Chefs associated employer offers higher salary, long term stability, professional growth as well as exceptional employee care and wellbeing.

The position is being offered by an established and very busy fine dining Indian restaurant based in the town of Pwllheli, one of the UK's most attractive market town and great place for work life balance.

Are you ready for a new lifetime opportunity to do AMAZING work? Are you ready to discover a brighter, more rewarding and prosperous future for you and your family in UK? Then take a look!

• Position: Assistant Restaurant Manager
• Employer: Fine Dining Bangladeshi & Indian Restaurant
• Location: Pwllheli, North Wales
• Gross salary package : circa £32,000 (incl share of serv. chge + targeted bonus)
• Weekly working hours/days 48 hours / 5 days
• Benefits & Entitlements: 28 days paid holiday (pro rata) incentives, employer’s workplace pension

Your role covers assisting in a variety of duties and tasks for the smooth and efficient running of front of house operation to standards and objectives of the business including administrative, customer service and other practical tasks commensurate with position. Main function is to implement delivering polished customer experience that befits a prestige upscale restaurant

To qualify for selection, you must have the following minimum requirements: -

• Eligibility to live and work in UK
• Minimum 3 years experience in escalating job roles
• Personal alcohol licence
• Relevant Health & Safety credentials and knowledge of HACCP protocols
• Strong leadership, excellent multitasking and organisational skills
• Resident within commutable distance of up to one hour

In addition you should also be:-

• Be Performance, achievement and results driven
• Have an eye for detail
• Have critical thinking and problem solving skills
• Possess an empathic and pleasing personality
• Able to work well with others
• A hardworking, fastidious and conscientious individual
• Sound health and fitness
• FAST PACED AND BE ABLE TO WORK AT UNDER PRESSURE

Boost your chances of being shortlisted by sending a video demo of your skills, photos of dishes you specialise in and /or have created, Instagram link (if avail.) menus you have worked on, plus any commendations and references to hand.

This vacancy is open to worldwide as well as UK candidates.Vacancy also open to Tier 4 UK graduates with hospitality / business relevant qualifications who seek UKVI Skilled Worker (Tier 2) visa sponsorship .

Important note :

UK applicants - Prospective employers may ask for proof of right to work in UK (eg, passport copy or other eligible evidence) to be sent by email or post before calling you for on site interview. If you cannot or will not provide in advance your application may be rejected. You must produce evidence in original form at time of interview.

Overseas applicants - Kindly note relevant fees/charges relating UKVI Skilled Worker Sponsorship are borne by you (incl.travel to UK) (employer pays relevant UKVI sponsor fees). If you are eligible for the post and agree to the aforementioned in principle, we will send you full details and related costs of UK employment and visa formalities

GOOD NEWS - UKVI Skilled Workers visa leads to eligibility for settlement in UK after 5 years. Plus your spouse/family can also enter and reside with you on dependent visa whilst in UK. Please note aforementioned is accordance with UKVI Skilled Workers immigration rules at time of posting this ad.

Please note Goldstar Chefs do NOT ask for upfront payment for shortlisting your CV for this vacancy.

DUE TO EXPECTED VOLUME OF RESPONSES WE ARE UNABLE TO DEAL WITH PHONE INQUIRIES SO PLEASE DO NOT CALL, WE WILL CONTACT YOU IF SHORTLISTED

Goldstar Chefs are a nationwide recruitment organisation serving the UK's hospitality industry. We are also a UK government (OISC) regulated immigration adviser with specialist expertise in dealing with UKVI Skilled Workers sponsorship formalities for both employees and employers. Goldstar Chefs are a Corporate Member of The Recruitment & Employment Confederation (REC).

Exciting, permanent opportunity in Ross-on-Wye experienced and dynamic Customer Service Team Leader to drive a high-performing, customer-centric culture within the customer service teams for a company.

Reporting to one of the Operations Managers, this role is pivotal in enhancing customer satisfaction, optimising the customer journey, and aligning departmental goals with overall business objectives.
You will directly manage x4 Team Managers, each with their own teams of between 4 and 8 customer service staff.

Great opportunity to get your foot in the door of a nationally recognised company that offers great career routes and internal promotion is encouraged. They also have a wide range of staff perks including hybrid working, discounted gym memberships and more (detailed below).

Key Responsibilities
Team Development & Leadership:
 Mentor, motivate, and guide team managers to reach their full potential.
 Set and communicate objectives, KPIs, and SLAs aligned with company goals.
 Establish regular team meetings and 1:1s to ensure alignment and engagement.
 Address underperformance constructively and foster a positive team culture.
 Partner with the People/Culture functions of the business to identify and address development needs.
Customer Retention & Pre-Booking Strategy:
 Drive retention through sales and booking conversions.
 Collaborate on pricing strategy and oversee implementation.
 Lead the "oversell" strategy to manage booking adjustments efficiently.
 Work closely with Finance to improve payment collection and reduce active debt.
 Utilise Salesforce CRM to manage contact strategies and boost conversion rates.
Customer Service Strategy & Satisfaction:
 Serve as a role model in delivering high customer service standards.
 Analyse customer insights to improve the Net Promoter Score (NPS).
 Oversee pre-arrival feedback management, addressing complex complaints proactively.
 Partner with key departments (Sales, Marketing, Operations, IT, Finance) to streamline the customer journey.
 Lead the team’s approach to incident management, ensuring effective and prompt responses.

Key Attributes
- Previous track record of leading teams to meet targets and KPIs.
- Ability to motivate team and improve performance
- Demonstrated ability in planning, implementation, and success monitoring.
- Excellent time management skills.
- Experience in developing and executing sales and customer service strategies.
- Comfortable in a fast-paced environment.

Hours: Monday – Friday, 8:30am - 5pm (37.5h per week)

Salary: Up to £39,100 per annum + benefits including:

- 1 day pw working from home (flexibility for more WFH during quieter periods)
- Annual bonus.
- Generous maternity/paternity pay.
- Discounted gym memberships.
- EAP Programme.
- Day off for your birthday.
- Enhanced maternity.
- 25 days holiday PLUS bank holidays + annual leave purchase scheme.
- Birthday day off.
- Lots of career progression and training/development opportunities.

Please note: Peak busy periods throughout the year are April - July, and September- mid-October. Whilst annual leave is still granted during these times, the individual in this role will be expected to be mindful of booking extended leave during these periods.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times. Management of sickness absence for administrative staff, again following the appropriate Policy and ensuring processes are followed. Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued. Provide direct day-to-day operational support in the delivery of all NHS Wales Performance Framework targets. Ensuring effective day to day operational management in accordance with best practice.