Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
This is an excellent opportunity for the successful candidate to work as part of a growing business support team that provides support to a number of applications locally and globally.
The Ops Support team focusses on resolution of issues raised by the Operations users. These issues can be related to user knowledge, application issues, or complex issues requiring vendor engagement. There are also requests for application maintenance and setups. The process of resolving issues requires strong problem solving, and excellent communication skills.
Flexible working: We are a diverse and flexible employer and hiring the best talent is our objective. Our working landscape is changing and as such we are equally keen to hear from people who have specific requirements. We are open to flexible working arrangements.
Responsibilities:
The main responsibilities for this role include:
- To utilise technical and analytical skills
- To work in partnership with the business to ensure timely issue resolution
- Provide support to the Funds Administration business and liaise with the application vendors and technology on their behalf
- Test vendor/application solutions
- To successfully manage and co-ordinate any parameter changes within the applications
- Liaise with our virtual teams
- Understand the business, our operating model and service offering and the importance of Service Level Agreements.
- Know and engage all relevant stakeholders when necessary
- Have an acute awareness of risk and continually seek to improve and tighten controls
- To successfully manage work allocated
- Monitoring of deliveries to clients
- Communicate effectively with internal stakeholders and ensure timely escalation of issues is adhered too.
Development Value:
- Opportunity to work with a highly proficient team in a rapidly changing environment.
- Opportunity to develop industry knowledge, communication and leadership skills.
- Develop to work with global client base to grow the partnership
- Development of senior networking within Citi
Qualifications:
- Experience with fund accounting within financial services
- Ideally Chartered Accountant/CFA/MBA
- Previous supervisory experience
- Demonstrated leadership and project management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated Subject Matter Expert (SME) knowledge in related area
